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SUPPORT COMMUNICATION - SECURITY BULLETIN

Document ID: c01422264
Version: 1

HPSBMA02326 SSRT071490 rev.1 - HP Instant Support HPISDataManager.dll Running on Windows, Remote Execution of Arbitrary Code

NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.

Release Date: 2008-06-03
Last Updated: 2008-06-03

Potential Security Impact: Remote execution of arbitrary code

Source: Hewlett-Packard Company, HP Software Security Response Team

VULNERABILITY SUMMARY
Potential security vulnerabilities have been identified with ActiveX controls in HP Instant Support HPISDataManager.dll running on Microsoft Windows. The vulnerabilities could be remotely exploited to allow remote execution of arbitrary code. 

References: CVE-2007-5604 (CERT VU#754403), CVE-2007-5605 (CERT VU#558163), CVE-2007-5606 (CERT VU#221123), CVE-2007-5607 (CERT VU#526131), CVE-2007-5608 (CERT VU#949587), CVE-2007-5610 (CERT VU#857539), CVE-2008-0952 (CERT VU#190939), CVE-2008-0953 (CERT VU#998779)

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP Instant Support HPISDataManager.dll v1.0.0.22 and earlier.

BACKGROUND

CVSS 2.0 Base Metrics 
===============================================
Reference                         Base Vector               Base Score 
CVE-2007-5604     (AV:N/AC:M/Au:N/C:C/I:C/A:C)     9.3
CVE-2007-5605     (AV:N/AC:M/Au:N/C:C/I:C/A:C)     9.3
CVE-2007-5606     (AV:N/AC:M/Au:N/C:C/I:C/A:C)     9.3
CVE-2007-5607     (AV:N/AC:M/Au:N/C:C/I:C/A:C)     9.3
CVE-2007-5608     (AV:N/AC:M/Au:N/C:N/I:P/A:N)     4.3
CVE-2007-5610     (AV:N/AC:M/Au:N/C:N/I:N/A:P)     4.3
CVE-2008-0952     (AV:N/AC:L/Au:N/C:N/I:C/A:N)     7.8
CVE-2008-0953     (AV:N/AC:M/Au:N/C:C/I:C/A:P)     9
===============================================
Information on CVSS is documented in HP Customer Notice: HPSN-2008-002.

The Hewlett-Packard Company thanks Dennis Rand of CSIS Security Research and Intelligence for reporting this vulnerability to security-alert@hp.com.

RESOLUTION

Note: The vulnerabilities exist whether HP Instant Support is in use or not. The vulnerabilities must be addressed by one of the methods described below. 

HP has provided the following software update to HP Instant Support resolve these vulnerabilities:

===============================================
HP Instant Support - v1.0.0.24 or later
===============================================

To install HP Instant Support - v1.0.0.24 or later, choose to “launch an online diagnostic session” from the Instant Support Professional edition web site: http://www.hp.com/go/ispe 

The vulnerabilities can also be resolved by the following procedure:

Set the kill bit for the vulnerable ActiveX control's Class identifier (CLSID) {14C1B87C-3342-445F-9B5E-365FF330A3AC} . The kill bit is set by modifying the data value of the Compatibility Flags DWORD value for the CLSID of this ActiveX control to 0x00000400. This is explained in Microsoft's article KB240797 or subsequent. http://support.microsoft.com/kb/240797 

PRODUCT SPECIFIC INFORMATION 
None 

History: 
Version: 1 (rev.1) - 3 June 2008 Initial release 

Support: For further information, contact normal HP Services support channel.

Report: To report a potential security vulnerability with any HP supported product, send Email to: security-alert@hp.com 
It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information. 
To get the security-alert PGP key, please send an e-mail message as follows:
  To: security-alert@hp.com 
  Subject: get key

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On the web page: ITRC security bulletins and patch sign-up 
Under Step1: your ITRC security bulletins and patches 
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To review previously published Security Bulletins visit: http://www.itrc.hp.com/service/cki/secBullArchive.do 


* The Software Product Category that this Security Bulletin relates to is represented by the 5th and 6th characters of the Bulletin number in the title: 

GN = HP General SW
MA = HP Management Agents
MI = Misc. 3rd Party SW
MP = HP MPE/iX
NS = HP NonStop Servers
OV = HP OpenVMS
PI = HP Printing & Imaging
ST = HP Storage SW
TL = HP Trusted Linux
TU = HP Tru64 UNIX
UX = HP-UX
VV = HP VirtualVault

System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.


"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin. HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action. HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Bulletin. To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement."

©Copyright 2008 Hewlett-Packard Development Company, L.P. 

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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