Title: CA Service Desk Multiple Cross-Site Scripting 
Vulnerabilities


CA Advisory Date: 2008-09-24


Reported By:
Open Security Foundation


Impact: A remote attacker can conduct cross-site scripting attacks.


Summary: CA Service Desk contains multiple vulnerabilities that 
can allow a remote attacker to conduct cross-site scripting 
attacks. CA has issued patches to address the vulnerabilities. The 
vulnerabilities, CVE-2008-4119, are due to insecure handling of 
passed variables in multiple web forms. An attacker, who can 
convince a user to click on a specially crafted link, can 
potentially conduct cross-site scripting attacks.


Mitigating Factors: None


Severity: CA has given these vulnerabilities a Low risk rating.


Affected Products:
CA Service Desk r11.2
CA CMDB 11.0
CA CMDB 11.1
CA CMDB 11.2


Affected Platforms:
Microsoft Windows 2003 R2
Microsoft Windows 2003 SP1
Microsoft Windows 2003 SP2
Microsoft Windows 2000 Server Family with SP4 applied (32 bit only)
Red Hat Enterprise Linux 3.0 x86
Red Hat Enterprise Linux 4.0 x86
SUSE Linux Enterprise Server 9 (SLES) x86
SUSE Linux Enterprise Server 10 SP1 (SLES) x86
Sun Solaris 9 SPARC (64 bit only)
Sun Solaris 10 SPARC (64 bit only)
HP/UX 11.11 PA-RISC (64 bit only)
HP/UX 11.23 PA-RISC (64 bit only)
HP/UX 11.31 PA-RISC (64 bit only)
AIX 5.2 (64 bit only)
AIX 5.3 (64 bit only)


Status and Recommendation:
CA CMDB 11.0 and CA CMDB 11.1 users should upgrade to CA CMDB 
11.2, which includes all of the fixes.

CA has issued the following cumulative fixes for CA Service Desk 
r11.2 to address the vulnerabilities.

Note: If you are using a version of CA Service Desk earlier than 
r11.2, you will first need to upgrade to r11.2.  For users of 
earlier versions, CA recommends upgrading to r11.2.

Windows:
CA Service Desk Crystal Report component:
QO99896
CA Service Desk Dashboard component:
QO99895
CA Service Desk Web Screen Painter component:
QO99894
CA Service Desk Web Server component:
QO99893
CA Service Desk Server component:
QO99892

AIX:
CA Service Desk Web Screen Painter component:
QO99905
CA Service Desk Web Server component:
QO99901
CA Service Desk Server component:
QO99897

HPUX:
CA Service Desk Web Screen Painter component:
QO99906
CA Service Desk Web Server component:
QO99902
CA Service Desk Server component:
QO99898

Linux:
CA Service Desk Web Screen Painter component:
QO99907
CA Service Desk Web Server component:
QO99903
CA Service Desk Server component:
QO99899

Solaris:
CA Service Desk Web Screen Painter component:
QO99908
CA Service Desk Web Server component:
QO99904
CA Service Desk Server component:
QO99900


How to determine if you are affected:
Check the Applyptf log to determine if the fix has been applied. 
Additional information, including platform-specific instructions 
and updated routine details, can be found in the appropriate 
solution document.


Workaround: None


References (URLs may wrap):
CA Support:
http://support.ca.com/
Security Notice for CA Service Desk
https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=186585
Solution Document Reference APARs:
QO99896, QO99895, QO99894, QO99893, QO99892, QO99905, QO99901, 
QO99897, QO99906, QO99902, QO99898, QO99907, QO99903, QO99899,
QO99908, QO99904, QO99900
CA Security Response Blog posting:
CA Service Desk Multiple Cross-Site Scripting Vulnerabilities
community.ca.com/blogs/casecurityresponseblog/archive/2008/09/25.aspx
Reported By: 
Open Security Foundation
http://opensecurityfoundation.org/
CVE References:
CVE-2008-4119 – CA Service Desk multiple cross-site scripting 
   issues
http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2008-4119
OSVDB References: Pending
http://osvdb.org/


Changelog for this advisory:
v1.0 - Initial Release
v1.1 - Added CA CMDB solutions


Customers who require additional information should contact CA
Technical Support at http://support.ca.com.

For technical questions or comments related to this advisory, 
please send email to vuln AT ca DOT com.

If you discover a vulnerability in CA products, please report your 
findings to our product security response team.
https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=177782


Regards,
Ken Williams ; 0xE2941985
Director, CA Vulnerability Research


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