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Note: the current version of the following document is available here:
https://h20564.www2.hp.com/portal/site/hpsc/public/kb/
docDisplay?docId=emr_na-c03960916

SUPPORT COMMUNICATION - SECURITY BULLETIN

Document ID: c03960916
Version: 6

HPSBMU02931 rev.6 - HP Service Manager and ServiceCenter, Injection of
Arbitrary Code, Remote Privilege Elevation, Remote Disclosure of Privileged
Information and Cross Site Scripting (XSS)

NOTICE: The information in this Security Bulletin should be acted upon as
soon as possible.

Release Date: 2013-10-30
Last Updated: 2014-05-12

Potential Security Impact: Injection of arbitrary code, remote disclosure of
privileged Information , improper Privilege management and cross site
scripting (XSS)

Source: Hewlett-Packard Company, HP Software Security Response Team

VULNERABILITY SUMMARY
Potential security vulnerabilities have been identified with HP Service
Manager and ServiceCenter. The vulnerabilities could be exploited to allow
injection of arbitrary code, remote disclosure of privileged Information ,
improper privilege management and cross site scripting (XSS).

Note: The Service Manager and ServiceCenter resolutions below include updated
Apache Tomcat, OpenSSL, and Oracle JRE components.

References:

CVE-2013-4830 (SSRT101316)
CVE-2013-4831
CVE-2013-4832
CVE-2013-4833

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.

HP Service Manager v7.11, v9.20, v9.21, v9.30, v9.31, v9.32
HP ServiceCenter v6.2.8

BACKGROUND

CVSS 2.0 Base Metrics
===========================================================
  Reference              Base Vector             Base Score
CVE-2013-4830    (AV:N/AC:L/Au:N/C:P/I:P/A:P)       7.5
CVE-2013-4831    (AV:N/AC:M/Au:S/C:P/I:P/A:N)       4.9
CVE-2013-4832    (AV:N/AC:M/Au:S/C:P/I:N/A:N)       3.5
CVE-2013-4833    (AV:N/AC:M/Au:N/C:N/I:P/A:N)       4.3
===========================================================
             Information on CVSS is documented
            in HP Customer Notice: HPSN-2008-002

RESOLUTION

HP has made the following software updates available to resolve the
vulnerabilities.

NOTE: Server, Client and Applications vulnerabilities are addressed in the
provided updates.

Server vulnerabilities: Issues in Apache Tomcat, OpenSSL and Oracle JRE
components
Client vulnerabilities: Injection of arbitrary code, remote disclosure of
privileged Information, improper Privilege management and cross site
scripting (XSS), issues in Oracle JRE components
Applications vulnerabilities: Improper Privilege management. Customers unable
to apply the full Applications update, please contact HP Support to discuss
options

The updates can be downloaded from HP Software Support Online (SSO).

HP Product/Version
 Platform/Component
 Location

HP Service Manager v9.32.0016
 AIX Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00446

HP Service Manager 9.32.0016
 HP Itanium Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00447

HP Service Manager 9.32.0016
 Linux Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00448

HP Service Manager 9.32.0016
 Solaris Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00449

HP Service Manager 9.32.0016
 Windows Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00450

HP Service Manager 9.32.0016
 Web Tier
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00451

HP Service Manager 9.32.0016
 Windows Client
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00452

HP Service Manager 9.32.0016
 KnowledgeManagement
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00454

HP Service Manager 9.32.0005
 Mobility
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00455

HP Service Manager 9.32.0016
 Applications
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00456

HP Service Manager 9.21.661 p8
 AIX Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00498

HP Service Manager v9.21.661 p8
 HP Itanium Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00499

HP Service Manager v9.21.661 p8
 HP parisc Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00500

HP Service Manager v9.21.661 p8
 Linux Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00501

HP Service Manager v9.21.661 p8
 Solaris Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00502

HP Service Manager v9.21.661 p8
 Windows Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00503

HP Service Manager v9.21.661 p8
 Web Tier
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00504

HP Service Manager v9.21.661 p8
 Windows Client
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00505

HP Service Manager 7.11.655 p21
 AIX Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00482

HP Service Manager 7.11.655 p21
 HP Itanium Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00483

HP Service Manager 7.11.655 p21
 HP parisc Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00484

HP Service Manager 7.11.655 p21
 Linux x86 Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00485

HP Service Manager 7.11.655 p21
 Solaris Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00486

HP Service Manager 7.11.655 p21
 Windows Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00487

HP Service Manager 7.11.655 p21
 Web Tier
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00488

HP Service Manager 7.11.655 p21
 Windows Client
 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00489

HP ServiceCenter 6.2.8.14
 AIX Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00279

HP ServiceCenter 6.2.8.14
 HP Itanium Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00280

HP ServiceCenter 6.2.8.14
 HP parisc Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00281

HP ServiceCenter 6.2.8.14
 Linux Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00282

HP ServiceCenter 6.2.8.14
 Solaris Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00283

HP ServiceCenter 6.2.8.14
 Windows Server
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00284

HP ServiceCenter 6.2.8.14
 Web Tier
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00285

HP ServiceCenter 6.2.8.14
 Windows Client
 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00286

HISTORY
Version:1 (rev.1) - 14 October 2013 Initial release
Version:2 (rev.2) - 30 October 2013 Added HP Service Manager v7.11 to
impacted versions
Version:3 (rev.3) - 11 December 2013 Added HP ServiceCenter v6.2.8
Version:4 (rev.4) - 19 December 2013 Added HP Service Manager v9.20 and v9.21
to impacted versions (update either to v9.21.661 p8)
Version:5 (rev.5) - 8 April 2014 Clarified client versus server vulnerability
descriptions
Version:6 (rev.6) - 12 May 2014 Listed vulnerabilities by component in
resolution section

Third Party Security Patches: Third party security patches that are to be
installed on systems running HP software products should be applied in
accordance with the customer's patch management policy.

Support: For issues about implementing the recommendations of this Security
Bulletin, contact normal HP Services support channel.  For other issues about
the content of this Security Bulletin, send e-mail to security-alert@hp.com.

Report: To report a potential security vulnerability with any HP supported
product, send Email to: security-alert@hp.com

Subscribe: To initiate a subscription to receive future HP Security Bulletin
alerts via Email:
http://h41183.www4.hp.com/signup_alerts.php?jumpid=hpsc_secbulletins

Security Bulletin Archive: A list of recently released Security Bulletins is
available here:
https://h20564.www2.hp.com/portal/site/hpsc/public/kb/secBullArchive/

Software Product Category: The Software Product Category is represented in
the title by the two characters following HPSB.

3C = 3COM
3P = 3rd Party Software
GN = HP General Software
HF = HP Hardware and Firmware
MP = MPE/iX
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PI = Printing and Imaging
PV = ProCurve
ST = Storage Software
TU = Tru64 UNIX
UX = HP-UX

Copyright 2014 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors
or omissions contained herein. The information provided is provided "as is"
without warranty of any kind. To the extent permitted by law, neither HP or
its affiliates, subcontractors or suppliers will be liable for
incidental,special or consequential damages including downtime cost; lost
profits; damages relating to the procurement of substitute products or
services; or damages for loss of data, or software restoration. The
information in this document is subject to change without notice.
Hewlett-Packard Company and the names of Hewlett-Packard products referenced
herein are trademarks of Hewlett-Packard Company in the United States and
other countries. Other product and company names mentioned herein may be
trademarks of their respective owners.

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