--------------------------------------------- -----{ Darkcyde Communications present }----- -----{ Meridian Mail I }----- -----{ Advanced Administration Specs }----- -----{ A guide for the phreak }----- -----{ And system administrators }----- --------------------------------------------- Everyone has heard of meridian mail, one of the most advanced voicemail and internal switching networks available. This file has been compiled from meridian mail introduction guides and specification manuals and is intended as an informational resource for anybody with an interest in the meridian phone system. This file contains the most up to date information on meridian, as of April 1999 and should remain a good technical reference for some time to come. ------------------{ Index }---------------------- o Meridian Administration Tool (MAT) Alarm Managment Module o A Brief History of the Meridian 1 o Call Accounting & Call Tracking "Detect and Alarm Toll Fraud" o Common Services o Meridian 1 Electronic Switched Network (ESN) o ESN Analysis and Reporting Tool (ART) o Meridian 1 Integrated Services Digital Network (ISDN) o MAT administration tools o Meridian Integrated Conference Bridge (MICB) o Meridian Integrated RAN (MIRAN) o Meridian 1 Remote Services o MAT Traffic Analysis Module ******************** MM1 MAT alarm system ******************** Alarm Management Module *********************** Alarm Management lets you prioritize and sort system events. You can set your own event thresholds for system alarms, modify standard severity defaults and define alarm escalation parameters to meet your individual needs. With Alarm Management, it is easy to obtain on-screen descriptions of all system events and quickly sort them as action or non-action items, according to degree of severity. Event severity thresholds can than be changed when necessary. The Alarm Management System Event Monitor provides an on-going log of all Meridian 1 events. An integrated on-screen Alarm Banner provides an additional convenient summary window of new "critical"," major" and "minor" alarms. Each time a new event triggers an alarm, the appropriate alert box in the Alarm Banner window will flash to alert you. ********************************* A Brief History of the Meridian 1 ********************************* Historical Overview ******************* In the early seventies, Northern Telecom recognized the need for a versatile state-of-the-art product that could adapt readily and quickly to changing conditions, a product that would give it an edge in a very competitive marketplace. The SL-1 PABX (Private Automatic Branch Exchange) emerged, featuring a digital switching matrix under computer control. The foresight of the original development team continues to pay dividends. The challenge was to design a system that would meet current needs while retaining the ability to evolve without obsolescence. The key aspect of the system design is a modular, highly flexible architecture in which the primary system elements can be independently changed in whole or in part to address changing market requirements. The system met an immediate demand for a full range of voice and data processing features in a cost-effective package. Besides functioning as a Private Branch Exchange (PBX), it also included key telephone and custom calling features. These advances were achieved by incorporating several notable industry firsts. A high-level software language provided significant advantages over assembler language in terms of simplicity and implementation. It also permitted improved, simpler ways for users to communicate with the system. To complement the advanced PBX features, a custom LSI chip was incorporated into a proprietary electronic telephone and its associated peripheral interface. From a human factors point of view, replacing the conventional telephone with a new electronic set was a prerequisite for more effective business communications services. The SL-1 electronic telephone provided simple, direct selection of features, and unambiguous system responses to indicate the progress of calls. The main objective to reduce the size of interconnectiong cable, as compared to those used for existing key telephone sets, was achieved by using a form of distributed control in the SL-1 set. The six conductor line cord in the SL-1 sets permitted systems to be pre-cabled irrespective of the eventual use of either SL-1 or conventional 500/2500-type single line telephones at a terminal location. Another industry first was the utilization of the codec on a per port basis to take full advantage of digital technology. Ongoing silicon enhancements could be introduced without affecting more centralized equipment in the system. Peripheral equipment was packaged in increments of four line circuits an two trunk circuits on associated individual cards. The first system shipment was in 1975, and the product has continued to evolve, incorporating new technologies as they become available. As a result, a continuous stream of enhancements has introduced a series of system models, each building on its predecessor with improvements in performance and capabilities. The Digital World ***************** In 1976, Northern Telecom became the first corporation to commit publicly, with the Digital World announcement, to producing a complete line of digital switching, business communications, and transmission systems. Every major telecommunications manufacturer has since followed this lead. Today, Nortel is the principal supplier of fully digital systems in the world. Its family of digital business communications systems is among the world's most advanced multi-function integrated voice and data switching systems. The Intelligent Universe ************************ In 1979, Northern Telecom unfolded the Intelligent Universe to announce the threshold of a new era for its product capabilities. Envisioned were new applications of digital technology to create efficient, harmonious global networks of simultaneous voice and data transmission that allow major office communication functions to be undertaken in a single integrated system. In addition, the formation of sophisticated networks would evolve to provide comprehensive communications through intelligent terminals in which information can be organized, stored, accessed, and received from any source in the world. OPEN World ********** In 1982, Northern Telecom announced the OPEN World for information management systems. The OPEN (Open Protocol Enhanced Networks) World was an extension of Northern Telecom's proven expertise in the key areas of digital technology, semiconductors, software, and integrated communications capability. It presented a commitment to providing a planning framework, new products, features, and services for the OPEN World. Northern Telecom's announcement of OPEN World promised to create integrated communication networks that open the technological barriers to user-controlled systems. The SL-1 would act as the hub for such systems, giving the user the opportunity to install whatever equipment is most cost-effective for the application. The OPEN World concept encompasses the following five key criteria: continuity, compatibility, congeniality, control, and cost-effectiveness. Meridian ******** On February 14, 1985, Northern Telecom, in keeping with the OPEN World promise, announced major enhancement capabilities to its SL family of digital switching systems. Under the banner of Meridian SL-1 Integrated Services N etwork, a new range of sophisticated information management services would evolve including: Unique, high speed 2.56 Mbps pipeline to the desktop using conventional twisted pair wiring distribution Range of fully digital telephones to increase the existing terminal portfolio using a new 512 Kbps digital distribution scheme The foregoing enhancements were accomplished through architectural extensions that built on the existing system foundation. As such, they reemphasized Northern Telecom's commitment to a continuity program that guards against product obsolescence. Meridian 1 ********** On January 30, 1990, Northern Telecom unveiled Meridian 1, a modular communication system encompassing the industry's first truly global private branch exchange (PBX) product line. Meridian 1 represents a merger of the functionality of Meridian SL-1 and Meridian SL-100, Meridian SuperNode, and Northern Telecom's remaining PBX products, into a single, modular communications product portfolio. Meridian 1 capabilities extend from voice and data features for very small organizations to high-capacity advanced tandem networking, very large Automatic Call Distribution (ACD) centers (up to 4,000 agents), multi-function military agency support, campus communication systems, intelligent network node capabilities, and the bridge to the FiberWorld of the future. Meridian 1 provides common hardware and adaptive software for existing systems. This means that customers can upgrade to the latest voice features, data connectivity, and sophisticated information services for PBX applications ranging in size from 30 to 60,000 ports, the widest range in the industry, while retaining 80 to 90 percent of their equipment. Noteworthy for multi-national corporations, Meridian 1 uses globally adaptive technology that enables it to be sold and used in virtually any country without major hardware modifications. Meridian 1 software is compatible with recognized international communications transmission standards. Additionally, Meridian 1 Digital Telephone Sets can be programmed to give instructions in multiple languages. Meridian 1 provides a platform for future growth and is compatible with communications networks of the next century. Underscoring Northern Telecom's leadership in ISDN, Meridian 1 delivers ISDN Primary Rate Interface (PRI) and ISDN Basic Rate Interface (BRI). In the future, the system will use fiber optic technology to provide broadband capability, bandwidth on demand, and services such as high-speed data and full motion video. The Meridian 1 introduced a product design consisting of stackable modules that contain the various system elements. Peripheral Equipment Modules contain line and trunk cards that connect a wide variety of telephone and central office interface circuits. The modular design offers the ability to grow from a single module through a column of up to four modules into an array of columns that connect with existing equipment to extend and serve application with up to 60,000 ports. The modular packaging takes up to 50 percent less floor space than SL-1 systems and allows customers to add lines and features in a simpler, more cost-effective manner than ever before. The core of the product line is an Intelligent Peripheral Equipment Module that works with both the Meridian 1 and SL-100 and has distributed processing, high-density line cards, universal trunks, improved self-diagnostics, and an enhanced network architecture. System Options provide the ability to select the configuration best suited to meet the required business communication application within the 30- to 60,000- port range. For applications up to 10,000 ports, Option 11C, 51C, 61C, and 81C, are available. Meridian 1 in Cyberspace ************************ By 1996, the Meridian 1 once again led the enterprise communications industry into the future with the introduction of Release 22. With the introduction of this software release, all Meridian 1 products including the Option 11C, 51C, 61C, 81, and 81C were standardized on commercial based Motorola 680X0 processors and were equipped with ethernet connectivity as a standard option. With the power and connectivity now in place, the Meridian 1 opened its Ethernet doors to the world of system management with the introduction of Meridian Administration Tools (MAT Release 5) and SNMP Alarm Agent. MAT Release 5 supports communication to the Meridian 1 through the use of TCP/IP over Ethernet or the use of PPP for serial connections. Graphical user interfaces (GUI) are offered for maintenance activities in conjunction with application protocol interfaces (API) instead of overlays. Context sensitive help screens bring detailed technical information to users through number of application modules such as: Station Administration, Traffic Analysis, Call Accounting, Call Tracking, Alarm Management, Maintenance Windows, ESN Analysis and Reporting, and on-line NTPs. Additionally, Release 22 also brought Simple Network Management Protocol (SNMP) to the Meridian 1 to integrate system management functions across enterprise networks. Joint development efforts between Nortel and Cabletron, a leading provider of computer networking hardware and software, provide SNMP compatibility to Cabletron's SPECTRUM product line. Meridian 1 systems now appear as icons on the SPECTRUM display along with those of other network elements. This enables the surveillance of a user's network from a single display from which individual alarms can be presented and then acted upon by management systems such as MAT 5. In 1996, workplace mobility once again entered the forefront of attention with the introduction of Companion Microcellular service for the Meridian 1. This expansion of the Companion product line enabled users of public digital cellular service to utilize the same portable handset whether roaming in-building campus environments or out on the public macrocellular environment. ******************************* Call Accounting & Call Tracking ******************************* Call Accounting Module ********************** Call Accounting enables comprehensive call costing reports based on CDR output. It can be used to provide details on the actual usage of the Meridian 1 helping you to assess the effectiveness of your telephone services or to itemize calls to specific groups (or departments) for cost allocation, or for individual billing purposes and other types of cost allocation. Call Accounting is integrated with Station Administration, removing the need to re-enter data that already exists within Station Administration. Station Administration, however, is not a prerequisite for Call Accounting. Cost Allocation Reports *********************** Many predefined reports exist for your convenience. Cost allocation can be looked at based on the time the call was made, the extention that made the call, the department or division it came from, the account code used, and more. In addition, many of the reports have report summaries that can be generated. Trunk Analysis Reports ********************** Several trunk reports are also available, providing a call usage summary by service facility and by trunk type. Frequency Reports ***************** Frequency reports are another area of interest providing reports based on customers, frequently called numbers, calling line identification (CLID), call duration, hold time, and more. Report Filters and Graphs ************************* All reports can be customized via filters to include or exclude records based on criteria such as the date and time of the call, type of extension, trunk, cost, department, division, authorization code, account code, duration, etc. There are also a number of graphing options via a built-in graph generator. Other Billable Items ******************** This feature is used to assign any additional calls that are not being recorded by the Meridian 1 to an extension, such as those from a calling card or cellular phone. ************* Call Tracking ************* "Detect and Alarm Toll Fraud" Day by day, your Meridian 1 operates, routing calls to and from your company. Ever wonder what your traffic calling patterns look like on a realtime basis? Using MAT Call Tracking, you can now visually monitor traffic patterns. How long are station users on the phone? What percentage of calls are incoming, outgoing, or via tandem tie lines? These are a few of the available features. Better yet, you can set up your own meter to visually cue on the criteria that you want to monitor. Have you ever been a victim of toll fraud? Want to know who's making long international calls, as they happen? The integrated alarm filter can detect these scenarios and alarm you when the event occurs. With multiple alarming notification methods, the system is sure to reach you, where ever you may be. Features ******** Call Tracking is an on-line call monitor and alarm application for the examination of call usage patterns leading to toll fraud detection. Graphs are used to indicate trends and provide displays of unusual calls, enabling you to adjust equipment and services to maximize resources. Multiple filtering templates allow for your customization of *** toll fraud *** criteria. The Call Tracking Module provides a number of alarm notification options to alert you when the filter criteria have been met. Call Tracking is designed to be used with Call Accounting but can also exist on a stand- alone basis. On-line Visual Monitors *********************** Call Tracking provides visual graphs to monitor call usage patterns. Multiple graphs are available to look at such things as recent call history, percent of calls by duration, incoming verses outgoing call origin, and more. Filtering Templates/Alarm Definitions ************************************* Using the CDR output from the Meridian 1, Call Tracking can screen the information through filtering templates and alarm on any of the screening variables. Examples of available fields are originating ID, terminating ID, date, time, call duration, digits dialed, authorization code, and ring time. Alarm Options ************* Alarm notification to you can be accomplished via a variety of methods. There is always the standard screen, audible alarm on the PC, and printer. However, Call Tracking also offers alarms via a network message, pager, modem and fax. *************** Common Services *************** At the heart of the MAT system is Common Services: a versatile set of core elements. Common Services is used to create and organize Meridian 1 equipment into individual sites and systems, launch MAT applications, define user security privileges and maintain a log of PC events. Security is improved with Common Services' single platform user login procedures. System administrators can retain complete control of access levels throughout an entire multi-site location and assign them on a per-site or per application basis. At every level, shared resources and database information help to make MAT the most productive and secure way to manage your Meridian 1 system. Common Services also provides easy access to Meridian 1 system and application Overlays via its built-in enhanced terminal emulator. This MAT terminal emulator provides all the current Input/Output guides on-line in an easy context-sensitive feature. Particular information on an Overlay is only a mouse click away. Within an Overlay, help is available at particular prompts for valid entries as well as information about error codes. MAT's Overlay Enhancer allows you, or your staff to have the same level of expertise at your finger tips as a Meridian 1 expert with years of experience. MAT Common Services navigation and system configuration tools form a solid foundation that all system applications can use to optimize Meridian 1 performance. ************************************** Meridian 1 Electronic Switched Network (ESN) ************************************** Networking is the interconnection of multiple systems for the purpose of communications. ESN allows you to tie separate corporate communications systems into one and share common network features and functionality's within a unified private communications network. ESN helps optimize the cost and performance objectives of your organization's telecommunications systems. Many private networks have grown in a rather disjointed fashion, with each office being responsible for the installation of local trunks and special service trunks to handle local and long distance calls for their own users. This results in an inefficient network with too many trunks, some of which are not being fully utilized. An effective network can cut cost by centralization of trunks, least-cost routing and control of calls. Centralization of facilities can benefit your company greatly since cost savings can be gained by allowing users at several locations to share in the use of these facilities. ************************************* ESN Analysis and Reporting Tool (ART) ************************************* Electronic Switched Network (ESN) data can be displayed and sorted in numerous ways with a single click on a column header. ESN data can be used to define Coordinated Dialing Plans, Digit Manipulation, Free Calling Areas, Network Service Class, Special Number Screening and much more. Limits, Time of Day Schedules, Network Control and other data that is only defined once for each customer is readily available and easy to modify if necessary. The MAT ESN Analysis and Reporting Tool has the ability to convert Overlay data to a form where it can be analyzed off-line in an easy-to-understand spreadsheet format and then uploaded to the Meridian 1 at your convenience. The ESN Analysis and Reporting Tool incorporates a full range of reporting options. Custom reports can be generated for everything from basic data information to a detailed customer-by-customer analysis. All reports can be sent to the user's screen, printed using any network printer or saved in file form. When all analysis and reporting has been completed, the data can be reconverted to overlay form and transmitted to the Meridian 1. ************************************** Meridian 1 Integrated Services Digital Network (ISDN) ************************************** The most advance networking technologies are found today within Nortel's powerful integrated voice and data networks. An integral component of the Meridian 1 product line, these powerful networks deliver proven solutions for both simple and complex information and communication needs. ISDN is a global networking strategy based on international standards. ISDN standards specify two basic services: Primary Rate Interface (PRI) and Basic Rate Interface (BRI). Both are made up of two different types of communication channels: "B" channels, which carry user information such as voice, data, image, or video at 64 Kbps, and the "D" channel, a separate channel that carries information relating to the call setup, teardown, and feature activation. With the implementation of ISDN on the Meridian 1, corporations have even more powerful tools to substantially improve networking with even more flexibility to integrate voice and data communications that best fit their organizational needs. ISDN introduces powerful new features and services to further enhance network performance to achieve even greater system flexibility. Maintenance Windows ******************* Maintenance Windows directly replaces several dozen maintenance overlays with a single graphic window that provides convenient access to all your system hardware. Not only will experienced users find this convenient icon-based system faster and more productive, new users will quickly gain hardware expertise compared to years of experience and many hours of training. Convenient pop-up menus are also available for commands using the mouse. Typical maintenance commands like "enable", "disable" and "test" are all available from the menu bar. Only commands appropriate for the specific hardware being accessed are displayed on the menu, making normal maintenance operations almost effortless. Maintenance Windows connects to a Meridian 1 system via an Ethernet, PPP or Serial Connection and provides a convenient replacement for overlay-based hardware maintenance commands. Monitor and maintain all equipment from a single window: Core CPU I/O Ports Network Groups Network Loops PE Shelves PE Cards PE Units "Nortel's (Northern Telecom) Window's-based system management solution just got better" Nortel's latest release of Meridian Administration Tools (MAT) extends the capabilities of this powerful suite of integrated system management applications. With this release, all MAT applications now use the Microsoft Windows 95 operating system. Now it is easier than ever to configure, control and manage single or multiple Meridian 1 systems using convenient point-and- click commands on your PC. The Meridian Administration Tools (MAT) interactive demo will show you the business, cost, and productivity benefits of our Windows-based suite of system management applications, helping you to manage your Meridian 1 network. Key benefits of MAT include: Interface Graphical User Interface - Microsoft Windows 95 On-line context sensitive help Fast learning curve/lower training costs Multi-user capabilities via LAN Multi-site capabilities, supporting multiple Meridian 1 systems Reporting Maximize system resources Hundreds of predefined reports Comprehensive custom filtering and reporting capabilities Built-in multi-mode graphing engine Import/export capabilities Resources Integrated database for single point of information entry Productivity enhancements Scheduling for ability to complete tasks at your convenience Common user login security Available modules: Station Administration Module ***************************** Station Administration is a MAT application that allows you to better control your telecom environment. You can take control of your station adds, moves and changes and perform the change when it is convenient for you. Traffic Analysis Module *********************** MAT Traffic Analysis is designed to convert Meridian 1 traffic statistics, either on demand or on a scheduled basis, and present them to you in easy-to- read reports and graphs. MAT Traffic Analysis provides you with reports that translate complex traffic output into simple, easy to understand graphs and reports. Call Accounting/Call Tracking Module ************************************ Call Accounting provides comprehensive call costing by translating CDR (Call Detail Records) output based upon a user profile. Call Accounting can be used to provide details on the actual usage of the system for assessing the effectiveness of telephone services or to itemize calls to specific groups (or departments) for cost allocation and individual billing purposes. Call Tracking is an on-line call monitor and alarm application for the examination of call usage patterns leading to toll fraud detection. Maintenance Windows ******************* Maintenance Windows puts Meridian 1 hardware maintenance at your fingertips with the ease of pointing-and-clicking a mouse. MAT uses a Windows 95 Graphical User Interface (GUI) to provide you with real-time status and management of all hardware objects on each Meridian 1 system. Alarm Management **************** Alarm Management can provide the key to gaining control of the events generated by the Meridian 1 system or a network of Meridian 1 systems. With Alarm Management, you decide how events are defined and, most importantly, which require the most attention. ********************************* Electronic Switched Network (ESN) ********************************* The ESN Analysis and Reporting Tool simplifies the management of private networks by providing a convenient Windows 95 graphic interface that lets you view, modify and print ESN data using any PC. *************** Common Services *************** The foundation of MAT is a modular suite of applications that allow you to tailor your system management environment to your business needs. All MAT applications run under a set of programs called Common Services. Common Services provides a set of tools and utilities used by all MAT applications. Common Services includes an Terminal Emulator with Overlay Enhancer - putting Input/Output (I/O) User Guides on-line. ******************************************** Meridian Integrated Conference Bridge (MICB) ******************************************** Meridian Integrated Conference Bridge (MICB) is a fully integrated, all- digital audio conference bridge from Nortel (Northern Telecom) designed to improve and simplify enterprise conferencing capabilities. MICB provides fast and reliable access to an in-house conference bridge, eliminating the need to frequently contact conference service bureaus or accommodate complex third- party conference bridge equipment. Offering simple plug-and-play installation within a Meridian 1 Intelligent Peripheral Equipment (IPE) shelf, software keycode activated upgrades, and a variety of flexible features for increased conference control, MICB is an ideal solution for organizations requiring frequent audio collaboration to keep multiple dispersed parties connected with critical communication. As an integrated solution, a single MICB card supports up to 32 ports and up to 10 simultaneous conference calls. There are four MICB card capacity options available: 12, 16, 24 and 32 ports. If your conferencing requirements increase, software keycodes activate additional ports on the MICB card to support the larger port capacities. In addition, multiple MICB cards can be supported within the Meridian 1 Communications System. MICB benefits include: Fully integrated single-slot IPE Card Supports meet-me style conferencing Flexible chairperson commands Easy plug-and-play installation Selectable password protection Entry/exit tones or voice announcements Multi-language voice prompts and menu displays Keycode activated port upgrades Simple menu driven operations, administration, and maintenance (OAM) Ethernet connectivity for remote multi-terminal access over a LAN network MICB maximizes conference control with a wide range of features that make every call more efficient and productive. Flexible features include: Dial-Out/Transfer/Return Lock/Unlock Conferee Count Conferee Disconnect Selectable Entry/Exit Tones or Voice Announcements Customizable Message Greetings Music on Early Arrival Increase Conference Size Password Protection MICB Technical Specifications ***************************** Port Capacity 12, 16, 24, 32 ports Capacity Upgrades 12 to 16, 12 to 24, 12 to 32, 16 to 24, 16 to 32, or 24 to 32 Systems Compatibility Meridian 1 Options 11C, 51C, 61C, 81C and earlier Meridian 1/SL systems equipped with Intelligent Peripheral Equipment Simultaneous Conferences Maximum number of 10 Memory Capacity 4-MB DRAM Voice Prompt Languages ******************************* Meridian Integrated RAN (MIRAN) ******************************* Meridian Integrated RAN (MIRAN) is a fully integrated, multi-featured digital announcer from Nortel (Northern Telecom) that empowers your business with improved customer contact without increasing staff or operating costs. MIRAN provides callers with easy 24-hour access to important recorded information, such as your company's business hours and locations, special promotions, schedule of events, advertisements, and much more. Each MIRAN card is equipped with up to 10 recording channels. To accommodate varying traffic requirements, MIRAN is available in three channel configurations-small, medium and large-which can support up to 20, 36, or 40 concurrent calls respectively. As traffic requirements increase, software-based keycodes can activate additional channels to support the larger channel capacities. For additional capacity, up to 16 MIRAN cards supporting up to 640 calls can be linked together and managed from a single terminal. Unlike external third- party recorded announcement systems, MIRAN eliminates the need and expense of additional cabling, separate battery backup, and power supply equipment. As an integrated solution, MIRAN provides simple plug-and-play installation within a Meridian 1 Intelligent Peripheral Equipment (IPE) shelf, while offering a variety of options for recording and managing multiple voice announcements and music-on-hold selections. MIRAN benefits include: *********************** Remote recording Immediate message exchange Flexible time-of-day messaging In-service recording switchover Keycode-activated channel upgrades Simple menu-driven operations, administration, and maintenance (OAM) Superior reliability with EPROM mass storage Four minutes of recording time, upgradable to over 5 hours with plug-in PCMCIA cards Integrated Enhanced Universal Trunk Card MIRAN Technical Specifications ****************************** Channel Capacity Small (5 channels), medium (6 channels), large (10 channels) Channel Types Single-connect channels and multi-cross-connect (MCC) channels (i.e., small [4 single +1 MCC], medium [4 single + 2 MCC], large [8 single + 2 MCC]) Systems Compatibility Meridian 1 Options 11C, 51C, 61C, 81C and earlier Meridian 1/SL systems equipped with Intelligent Peripheral Equipment Number of Recordings 16 recordings per channel with 4 minutes of memory Memory Capacity 4.5-MB Flash EPROM memory storage PCMCIA Compatibility PCMCIA Type I, II, or III, with 3-MB to 170-MB memory capacity Meridian 1 Interface DS-30X, CE-MUX, card LAN Power Requirements Supported by Meridian 1 IPE Module AC/DC power supply Playback Modes Continuous and multi-channel level start/stop modes Audio Connection 3.5-mm audio jack on MIRAN faceplate Software Release X11 Release 21 software or later Nortel exemplifies networking leadership by delivering networking solutions that allow your organization the opportunity to decrease communication costs while improving efficiency and management control of your communication systems. Network solutions can be simple off-premise extensions, or very sophisticated to accommodate complex networking requirements for a large corporation. Meridian 1 networking solutions can be implemented for initial requirements or added later to accommodate future growth. A variety of networking solutions are available. Electronic Switched Network (ESN) allows your company to create and control a flexible network for communication among company locations and the public network. Integrated Services Digital Network (ISDN) provides integrated voice and data capability and advanced network applications for enhanced digital networks. And Nortel's Meridian 1 Remote Services Portfolio offer products such as Fiber Remote, Fiber Remote Multi- IPE, Carrier Remote, Mini Carrier Remote, Line-side T1 Interface, and Off- Premise Station (OPS) Analog Line Card. Each remote solution is designed to extend the value and power of the Meridian 1 to your entire organization and to provide you with the best return on your investment. ************************** Meridian 1 Remote Services ************************** Whether your business is spread across a campus or multiple geographic locations, the Meridian 1 Remote Services portfolio provides the optimal solution to meet your remote communication needs. Besides using Meridian 1's powerful ISDN capabilities to link multiple locations, you also have the option to choose among a flexible range of remote service products. These products include Fiber Remote, Fiber Remote Multi-IPE, Carrier Remote, Line- Side T1 Interface, and Off-Premise Station (OPS) Analog Line Card. Each remote solution is designed to extend the value and power of the Meridian 1 to your entire organization and to provide you with the best return on your investment. Single Switch Solutions *********************** Fiber Remote, Fiber Remote Multi-IPE, Carrier Remote and our most recent offering, Mini Carrier Remote, each offer a cost-effective, single switch solution. With centralized operation, administration and maintenance, you can significantly reduce operating costs. In addition, since a single Meridian 1 system is providing services for both local and remote users, all users take advantage of the same features and services. Fiber Remote and Fiber Remote Multi-IPE are the products of choice for a campus or high rise building equipped with fiber. With either solution, you can extend an Intelligent Peripheral Equipment (IPE) shelf to your remote facilities using dark fiber cable pairs. Fiber Remote is ideally suited for smaller remote sites requiring up to 256 ports while Fiber Remote Multi-IPE is more appropriate for mid-range to larger remote sites. Both products deliver superior reliability through optional redundant fiber links. The performance of these links is constantly monitored, providing your remote locations with improved survivability from fiber breaks and optical deterioration. If ever required, switch-over and recovery are fully automatic. Both products are available in two packaging options, a wall mounted cabinet configuration which offers a reduced footprint that enables you to overcome space limitations, or floor standing modules which can be stacked in a column up to four modules in height. Both options allow you to easily add more lines as your organization grows. To provide communication services to multiple geographic locations, you can use Carrier Remote or Mini Carrier Remote to extend an IPE shelf to remote facilities using standard T-1 circuits (Carrier Remote can also support E1 circuits). Mini Carrier Remote is the industry's first remote to provide survivability in the event of a link failure. It can support 1 or 2 T-1 links or fractional T-1 for even the smallest remote offices. Mini Carrier Remote is the optimized choice for small remote sites (under 112 ports) or sites that require survivability. It is packaged in a wall-mounted cabinet. Carrier Remote provides you with the flexibility to choose from 1 to 3 T-1 or E-1 circuits. In addition, you can provision one of those circuits as a redundant link to provide increased reliability with a back-up connection for your remote sites. Carrier Remote is available in wall-mounted or floor-standing packaging options and is ideally suited for mid-range remote sites up to 256 ports. Off-Premise Extensions ********************** Another alternative for providing communications to remote locations is the Line-Side T-1 Interface. This new line card can be used to provide off- premise extensions to remote locations. Analog telephone functionality is extended over T-1 facilities and channel bank units, providing the telephone at the remote site with full access to 2500-type line functionality. The OPS Analog Line Card is another remote service that provides the ability to extend features and services to 500/2500-type telephones located remotely from the Meridian 1. This card interfaces with fax, key systems, Centrex, and other external equipment requiring a standard analog line interface. It also provides inherent lightning and power cross protection typically required for off-premise locations or campus environments. If required, unused ports can be configured as regular on-premise analog lines. With X11 Release 21 or later, the Supervised Analog Lines (SAL) feature used with Line-side T-1 Interface and OPS Analog Line Card allows remote telephones to receive call supervision, battery reversal supervision and disconnect supervision from the Meridian 1. As you can see, the comprehensive Meridian 1 Remote Services portfolio offers a variety of solutions to meet all your remote communications needs. Station Administration Module ***************************** MAT Station Administration simplifies day-to-day station adds, moves and changes to single and multi-line telephones. Station Administration enables system administrators to configure telephone sets, program features and assign Directory Numbers (DNs) and Terminal Numbers (TNs) for a single telephone or groups of telephones. Station programming can be conveniently accomplished via the PC, then uploaded to the Meridian 1 either immediately, or at a scheduled date and time. MAT also automatically validates data input prior to synchronization, providing relevant error code explanations in plain English. Telephone Graphics ****************** MAT provides a graphical representation of telephones supported by Meridian 1 so that the telephone can be viewed as it is being programmed. For added convenience, features are applied directly to the keys on the telephone graphic. Telephone models supported include: M2000 series telephones (M2006, M2008, M2616, M2216ACD, M2016S, M2317, M2009, M2112, M2018, M2018S) M3000 Touchphone M8000/9000 and Unity series analog telephones QSU series (SL-1 telephones) Standard 500/2500 telephones Telephone Templates ******************* Creating telephone templates is the most efficient means to specify features and key assignments to be applied to similar stations. For example, standard templates for M2006 telephones can be created for lobby use, M2008 for staff personnel, M2616 for secretarial or manager use, M2317 and M2216ACD for call center agents. Automatic DN and TN Assignment ****************************** To simplify the programming of multiple telephones, MAT can incrementally assign DNs and TNs to each station. In addition, MAT keeps track of unused DNs and TNs so that users can select from a list for efficient assignment. Global Update (Universal or Selected) ************************************* MAT allows users to apply changes to all stations, or to create filters to allow the change(s) to occur only on selected telephones. Reporting Features ****************** MAT allows the user to create custom reports using MAT database information which may include equipment inventory, hunt chains, etc. Custom reports can also incorporate bitmap files (i.e., company logo) and special fonts. The user also has the option of selecting from a list of pre-specified, commonly used reports including: Automatic Call Distribution Stations, Class of Service, Dial Intercom Groups, Power Failure Phones, Message Centers, Private Line, Ringing Number Pickup Group, Speed Call Groups, System Speed Call Group, Telephone Directory by Department, Directory Number, Location, TN, and Name *************************** MAT Traffic Analysis Module *************************** MAT Traffic Analysis is designed to convert Meridian 1 raw traffic statistics, either on demand or on a scheduled basis, and present the statistics to you in an easy-to-read format. Traffic Analysis provides system administrators with meaningful information related to Meridian 1 Trunk, Attendant, Network Loop and CPU use. System administrators can use this information to analyze Meridian 1 system resources, forecast growth and plan for staffing requirements. System reports ************** Network and Service Loops, Dial Tone Delay, Processor Load, Selected Terminals, Junctor Group, Command and Status Links and Application Module Links, D-Channel, Multi-Purpose ISDN Signalling Processor Traffic, DCH Management and Messages Customer reports **************** Networks, Trunks, Consoles, Feature Key Usage, Radio Paging, Call Park, Messaging and Auxiliary Processor Links, Network Attendant Service Customer Network reports ************************ Route List Requests, Network Class of Service and Incoming Trunk Group System Threshold Reports ************************ Dial Tone Speed, Loop, Junctor and Super Loop Traffic Customer Threshold Reports ************************** Incoming and Outgoing Match Loss, Average Speed of Answer, Percent Last Trunk Busy and Off-hook Queue Overflow Threshold ---------------{ EOF }-------------| ---------------{ typed up by hybrid }-------------| ---------------{ hybrid@phunc.com }-------------| D4RKCYDE Communications ---------------{ darkcyde.8m.com }-------------| ---------------{ #darkcyde EfNet }-------------| ___ ___ _____.___.____________________ ____________ hybrid@b4b0.org / | \\__ | |\______ \______ \/_ \______ \ hybrid@ninex.com / ~ \/ | | | | _/| _/ | || | \ hybrid.dtmf.org \ Y /\____ | | | \| | \ | || ` \ ---------------- \___|_ / / ______| |______ /|____|_ / |___/_______ / \/ \/ \/ \/ \/