ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE 2 NETWORK OPERATIONS SYSTEM BUSINESS NETWORK MANAGEMENT STATION ADMINISTRATION GUIDE Issued: 90 03 30 Vintage: NSR28-30 01 Standard { Northern Telecom Limited Printed in U.S.A. Table of Contents Table of Contents iii 1. Introduction 1 This Guide 1 Overview 1 2. Service Order Batches 3 Introduction 3 Accessing the Service Orders Feature 6 Creating a New Batch 8 Displaying Batches 11 ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Displaying Service Orders Within a Batch 12 Deleting a Service Order from a Batch 13 Deleting a Batch 13 3. Individual Service Orders 15 Introduction 15 Stations - Displaying 16 Stations - Displaying and Changing Details 22 Stations - Listing the LTIDs on an ISDN Loop 24 Stations - Add-on Units, Adding 26 Stations - Add-on Units, Deleting 29 Stations - Deleting Directory Numbers 30 Stations - Adding Directory Numbers 32 Stations - Adding MDN Member 34 Stations - Adding Voice Features 36 Stations - Deleting Voice Features 39 Stations - Displaying Code Access Features 40 Stations - Deleting Code Access Features 42 Stations - Adding Code Access Features 42 Stations - X.25 Parameters 43 Stations - Closed User Groups 45 Stations - PVC Parameters 49 Directory Numbers - Displaying Features 51 Directory Numbers - Displaying Details 52 ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Directory Numbers - Changing Details 53 Directory Numbers - Adding Features 53 Directory Numbers - Deleting MDC Features 57 Swapping Services Between Two Stations 57 4. Feature Parameters 61 Introduction 61 Showing Existing Parameters 61 Automatic Line 62 Bearer Capability 63 Call Forwarding 64 Call Forward Variable Timing 67 Call Pickup 69 Call Transfer 71 Call Waiting 73 Conference Call 75 Denied Incoming 76 Directory Number Hunt 78 Extension Set 82 Intercom 84 Group Intercom 86 Key Short Hunt 88 Message Waiting 90 Multiple Appearance DN 92 ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Name and Suppress 94 Requested Suspension 96 Special Billing 98 Speed Call Long 100 Speed Call User 102 Stop Hunt 104 5. Feature Subscription Limits 107 Introduction 107 Displaying Limits 109 6. Network Class of Service 111 Introduction 111 Displaying Network Classes of Service 111 Changing a NCOS Description 114 7. Reporting 117 Introduction 117 The Reports Screen 119 Stations 120 Stations by Call Pickup Groups 122 Stations by Speed Call Groups 124 Stations by ISDN Looplens 126 Service Order Batches 128 Hunt Groups 130 Group Intercoms 132 ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Call Forwarded Stations 134 Service Order History Reports 136 1. Introduction This Guide This guide explains how to operate the Station Administration features of a Business Network Management (BNM) system that are available to end users. It assumes that you are familiar with the general operation of a BNM system, including how to use the terminals, screens, and softkeys. To find out how to operate these general BNM features, see the BNM User Guide or NTP 450-1021-312. Other related documentation includes Appendix 1 to 450-1021-311, which explains Station Administration operations from the telephone operating company's point of view, and Appendix 1 to 450-1021-102 (for customers) or Appendix 1 to 450-1021-101 (for the telephone company), which describe Station Administration without explaining how to operate it. For a complete list of all NTPs in the BNM library, see NTP 450-1021-002 (for customers) and 450-1021-001 (for the telephone company). Overview Station Administration lets you or your telephone operating company request changes to your telephones and packet data terminals through BNM. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE With Station Administration, you can use your BNM system to create service orders and transfer them to the appropriate DMS switches and Network Administration System (NAS) databases. This means that you can make certain types of service changes yourself (if your telephone operating company authorizes you to do so) instead of routing requests through your telephone company. BNM keeps track of data about your network in a Station Administration database. To register you as a Station Administration subscriber, your telephone operating company creates a database and fills it with data obtained from the DMS switches used by your network. During subsequent Station Administration operations, the BNM system automatically updates the database to reflect changes to the network. Once you have a database, you can use the following Station Administration options: Service Orders This option allows you or the telephone company to create service orders. Each service order must belong to a batch. Chapter 2 explains how to create a batch and how to perform other operations on batches. Chapter 3 explains individual service orders, and Chapter 4 describes the parameters that are required for certain types of service orders. Feature Subscription Limits This option lets you display the limits that your telephone operating company has placed on your assignments of a particular feature. This option is explained in Chapter 5. Network Class of Service This option enables you to display the network class of service (NCOS) designations for the stations in your network. This option is explained in Chapter 6. Reporting This option enables you to request printed reports that show the contents of your Station Administration database. Reports can be sent to the screen of a terminal, to the system printer, or to a printer connected to your terminal. This option is explained in Chapter 7. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE 2. Service Order Batches Introduction The Service Orders feature lets you request changes to your telephones and packet data stations. You make the requests in service orders, which BNM sends to the DMS switches or to the NAS database for processing. Batches A service order is a set of requests for changes to a particular station in your network. Each service order must belong to a batch. A batch is a group of service orders that are scheduled to be processed at the same time. A batch can be in one of the following states, depending on whether the batch has been sent to the DMS switches yet and whether it has been processed successfully: Current currently being created or modified Pending waiting to be processed by the BNM system and sent to the appropriate DMS switches Active now being processed by the BNM system and sent to the DMS switches, or already sent but not yet processed by the DMS switches Partial partially processed by the DMS switches Spent not successfully processed by the DMS switches If the DMS switches successfully process all the service orders in a batch, BNM makes the same changes to your Station Administration database and then deletes the batch. If the switches do not successfully process any or all of the service orders in ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE a batch, BNM assigns the batch a status of Partially Processed or Spent and shows which service orders were not processed. Creating and Manipulating Batches and Service Orders This chapter explains how to access the Service Orders feature create a new batch display information about an existing batch display information about the service orders that make up a batch delete a service order from a batch delete a batch To create new service orders or perform any other operation on an individual service order, first select a batch by following the procedure "Creating a New Batch or Displaying Batches" in this chapter, then find the appropriate procedures in Chapter 3. Chapter 3 explains all the procedures that have to do with individual service orders. As you move to one or more procedures from Chapter 3 (and sometimes to other procedures from Chapter 4), you will have the option of saving or discarding your changes at every step. Eventually, you will return to the screens introduced in this chapter. At this point you can either discard all the previously saved changes to the batch, or commit them to the database. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE If you want to discard the changes, the system requires confirmation. If you want to commit the changes, the system registers them and returns the batch to Pending status. Scheduling Service Order Processing Jobs A pending batch will not be processed until you give it a schedule. You schedule Service Order Processing (SOP) jobs in much the same way as you schedule other jobs such as printing and spooling, but there are two main differences: You use the Scheduling Services option on the BNM main menu to schedule all jobs, but for SOP jobs you must also respond to a prompt on the Service Order Batch Information screen when you are creating a new batch. Like PRINT and SPOOL jobs, SOP jobs can be set to run at a particular date and time. Unlike PRINT and SPOOL jobs, however, SOP jobs can also be set to run "immediately", which means as soon as possible (usually within ten minutes). The following paragraphs explain the steps you must follow to create SOP jobs. If you are not familiar with Scheduling Services, see NTP 450-1021-102 (description) and NTP 450-1021-312 (operation) for more information. To create an "Immediate" job that will process one or more batches as soon as possible, perform these steps: 1. Create new batches or change pending batches so that they are identified as "priority" batches on the Service Order Batch Information screen. (This screen is described in the procedures Creating a New Batch and Displaying Batches later in this chapter.) 2. Leave the Activation Date and Time fields at their default values; the system changes them automatically for priority batches. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE 3. Exit from the Service Orders screens to the BNM main menu and select Scheduling Services. 4. From the Scheduling Services menu select Jobs Immediate, then from the Jobs Immediate menu select Service Order Processing. This action adds a SOPI (Service Order Processing Immediate) job to the job queue that is scheduled to take place as soon as possible. When the job is executed, the system processes all batches that have priority status. To schedule a SOP job to take place at a particular date and time, follow these steps: 1. Set the date and time in the Activation Date/Time field on the Service Order Batch Information screen. (See Creating a New Batch or Displaying Batches later in this chapter.) 2. Exit from the Service Orders screens to the BNM main menu and select Scheduling Services. 3. From the Scheduling Services menu, use Jobs Timetable to schedule a SOP job for the same date and time you entered in Step 1. 4. Specify a daily collection interval. When the job is executed, the system processes all pending batches that have matching or earlier activation dates and times. 5. Delete from the jobs timetable any SOP jobs that are no longer required to process pending service order batches. Accessing the Service Orders Feature This procedure explains how to reach the Service Order Batch Query screen (Fig. 2-1), the starting point for all other operations on batches and on individual service orders. Start at the BNM main menu, then perform the following steps: ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE 1. Use the arrow keys to select the Service Orders option, then press ENTER. ==> The Service Order Batch Query screen appears. 2. Choose one of the three functions available on the Service Order Batch Query screen: Exit Press to return to the BNM main menu. Fig. 2-1 The Service Order Batch Query Screen Query Fill in the fields on the screen and then press to begin identifying the batches you want to display, update, or delete. See Displaying Batches for details. Create SO Batch Press to begin creating a new batch of service orders. See Creating a New Batch for details. Fig. 2-2 The Screens for Creating a New Batch Creating a New Batch This procedure explains how to create a new service order batch. Fig. 2-2 shows the necessary screens. 1. Start from the Service Order Batch Query screen (see Accessing the Service Orders Feature) or the Service Order Batch List screen (see Displaying Batches). 2. Press the softkey. ==> The Service Order Batch Information screen appears, with the cursor in the Service Order Batch ID field. 3. Type a batch ID (an alphanumeric string that identifies the batch). This ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE is the only field for which you must make an entry. The ID can be up to 8 characters long. 4. Using the RETURN key or the TAB key to move from field to field, fill in any other information you want to enter. The system automatically fills in the Creation Date/Time field and the Status field. The other fields are: Service Order Group ID An alphanumeric identification of the group to which this batch belongs. Activation Date/Time The date and time at which the system is to process the orders in this batch. Administrator The person responsible for the batch. Description A short description of the new batch. Priority A symbol that shows whether the batch has priority. If there is a check mark in this field, the batch has priority and is processed the next time a SOPI (Service Order Processing Immediate) job runs. If there is no check mark, the batch does not have priority and is processed at its scheduled time. Use the SPACE BAR to add or remove a check mark. 5. Select a function on the Service Order Batch Information screen: Exit Without Saving To exit to the previous screen without saving the new batch, press . Save and Exit To save the batch without adding any service orders, press . The system registers the new batch and returns to the previous screen. Add Service Orders To add service orders to the new batch, press , then follow one of the procedures in Chapter 3 to create a service order. When you return to this screen, press to save the new batch of service orders. Fig. 2-3 The Screens for Displaying Batches Displaying Batches ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE This procedure explains how to display batches. Fig. 2-3 shows the necessary screens. 1. Start from the Service Order Batch Query screen. (The procedure Accessing the Service Orders Feature explains how to reach this screen.) 2. Enter information to select the batches you want to display: Service Order Batch ID An identification assigned to a service order batch by its creator. Activation Date The date that the system is/was to process the service order batches. Status The status of the batches to be examined. The default is ALL. Possible values are Current, Pending, Active, Partially Processed, and Spent. If you don't enter any information, the system displays all batches for the current customer, to a maximum of thirty. Use TAB or RETURN to move between the fields. To select a value in the Status field, use the up and down arrow keys to highlight a value, then press RETURN. 3. When you have finished entering selection criteria, press the softkey. ==> If only one batch meets the selection criteria, information about that batch appears on the Service Order Batch Information screen. If more than one batch meets the selection criteria, a list of the batches that meet the criteria appears on the Service Order Batch List screen. (If no batches meet the criteria, the system displays a message and remains at the Query screen.) Use step 4 to move from the List screen to the Information screen for a particular batch. 4. If you are on the List screen, use the arrow keys to select any batch for which you wish to see more details and press . ==> The Service Order Batch Information screen appears, displaying further details for the selected batch, including when the batch was created and who created it. Fig. 2-4 The Service Order List Screen ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Displaying Service Orders Within a Batch This procedure explains how to display descriptions of the various individual service orders in a selected batch. Fig. 2-4 shows the Service Order List screen on which the descriptions are listed. 1. Start from either the Service Order Batch List or the Service Order Batch Information screen. (The preceding procedure, Displaying Batches, explains how to reach these screens.) 2. If you are on the Batch List screen, use the arrow keys to select a batch. (If you begin from the Batch Information screen, you have already selected a batch.) 3. Press the softkey. ==> The Service Order List screen appears, displaying a description of each service order in the selected batch. (If necessary, use the and softkeys to see all the pages in the list.) The Object field names the object the service order is to act onfor instance a particular station. The Action field shows what action the service order is to performpossible actions include Modify, Add and Delete. Deleting a Service Order from a Batch ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE This procedure explains how to delete a service order from any pending, partially processed, or spent batch. Service orders cannot be deleted from current or active service order batches. Fig. 2-4 shows the necessary screen. Start by displaying the service orders that belong to the batch on the Service Order List screen. (See the preceding procedure, Displaying Service Orders Within a Batch.) 1. Use the arrow keys to select the service order to be deleted, then press the softkey. ==> The system requests confirmation of the deletion. 2. Press again to confirm the deletion. ==> The system erases all details of the selected service order from the batch. 3. Delete more service orders, or press to return to the previous screen. Deleting a Batch This procedure explains how to delete a pending or spent batch from the system. Active and partially processed batches cannot be deleted. 1. You must delete all the service orders from a batch before you can delete the batch. (See the preceding procedure, Deleting a Service Order from a Batch.) 2. When you are ready to delete a batch, start from the Service Order Batch List screen or the Service Order Batch Information screen (Fig. 2-3). If you are on the List screen, use the arrow keys to select the batch to be deleted. 3. Press the softkey. (This key is present on the Information screen only if the batch is pending or spent and contains no service orders.) ==> The system requests confirmation of the deletion. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE 4. Press again to confirm the deletion. ==> The system erases all details of the selected batch from your database. 3. Individual Service Orders Introduction This chapter explains how to create and manipulate individual service orders. A service order is a set of requests for changes to a particular station (telephone set). Each service order must be created or displayed in one of the following contexts: in a new batch of service orders (currently being created) in an existing batch that has a status of Pending See the introduction to Chapter 2 for more information about batches, and see the procedure Displaying Batches or the procedure Creating a New Batch in Chapter 2 to find out how to select an existing batch or create a new one. With authorization from your telephone company, you can create service orders to request the following types of changes to your Meridian Digital Centrex ] network: changing details for a station adding or deleting a directory number for a station ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE adding, deleting, or modifying the parameters of a Meridian Digital Centrex feature (such as Call Forwarding or Call Waiting) for a station adding, deleting, or modifying the parameters of a code access Meridian Digital Centrex feature (such as Conference Call or Call Pickup) for a station changing details for a directory number adding, deleting, or modifying the parameters of Meridian Digital Centrex features for a directory number changing packet data parameters Stations - Displaying This procedure explains how to enter the service order context and display information about a station. This is the first step in creating a service order. 1. Begin by displaying a service order batch that has a status of Current or Pending (see Displaying Batches in Chapter 2), or by starting to create a new batch (see Creating a New Batch in Chapter 2). 2. On the Service Order Batch Information screen or the Service Order Batch List screen, press the softkey. ==> The Station Query screen appears (Fig. 3-1). 3. If you wish to display all stations, leave the Station Query screen blank. To identify one station or a group of stations that you wish to display, fill in one (and only one) of the fields on the screen. Use the TAB or RETURN key to move between fields. The fields are: ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Primary DN The primary seven-digit directory number of the desired station. DNA The directory network address of a packet data station. LEN The line equipment number code of a voice station. LTID The logical terminal identifier of an ISDN station. With Appearance of DN A directory number that is assigned to one or more stations. Location The code that identifies the location of the desired station within your MDC telephone network. Fig. 3-1 The Station Query and Station List Screens The With Appearance of DN field requires a complete directory number, but partial information can be entered in any other field. For example, you can enter the first three digits of a seven-digit directory number. Entering partial instead of complete information affects the result of Step 4. 4. When you have finished filling in one of the fields on the Station Query screen, press the softkey. ==> The system searches for stations that match the information you entered and performs one of the following actions: If no matching stations exist, the system displays a message. Go back to Step 3 and enter new information to try again. If one matching station exists, the system displays information for that station at the appropriate Circuit Information screen (for circuit-switched stations) or Packet Data Information screen (for packet data stations). These screens are shown in Figs. 3-2 and 3-3. If several matching stations exist, the system displays them on the Station List screen (Figure 3-1). Use the arrow keys (and, if necessary, the and keys) to select a station, then press . ==> The Circuit Information screen for that set appears. If the station is a key set (P-set or M5000 series), select the key to which the MDN is to be added. If the MDN is to be assigned to an add-on unit, press , then press and until the correct add-on unit is displayed. Then select the key on the add-on unit to which the MDN is to be added. 2. Press . (If you displayed an add-on unit, you need to press first.) ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE ==> New softkeys appear. 3. Press . ==> The Add MDN Member screen appears (Fig. 3-8). Fig. 3-8 Stations - Adding MDNs 4. Enter the 7-digit number to be assigned and press enter. ==> The system checks to ensure that the number is valid. 5. Press . ==> The Circuit Information (or add-on) screen is re-displayed with the new MDN incorporated. At the Circuit Information screen, perform one of the following actions: To save the request as a service order for this station, Press . ==> The new service order is registered in the current batch and the Station Query or Station List screen reappears. To return to the previous screen without saving the change as a service order, press . ==> Confirmation is requested. Press again. The previous screen is redisplayed without registering a service order. Stations - Adding Voice Features This procedure explains how to request the addition of an available Meridian Digital Centrex feature to a station. The features available depend upon the ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE line class code of the station. The Station Administration system pro1ides a different feature list for each type (see Figs. 3-9, 3-10, and 3-10). Refer to the latest DMS-100] Meridian Services Feature Descriptions manual (available from Northern Telecom) for descriptions of the individual features. 1. Start by displaying the station on the Circuit Information screen. (See the procedure Stations - Displaying.) 2. Press , then press . ==> The system displays the appropriate Station Feature Selection screen (see Fig. 3-9, 3-10, or 3-11.) Fig. 3-9 Features for IBN Stations Note: Pressing during any of the following steps returns you to the previous screen without saving any changes. 3. Use the arrow keys to select a feature you wish to add to the current station, then press or ENTER. ==> The system performs one of the following actions: If no parameters are required for the feature, the system registers the request in the current service order and returns to the Code Access Features screen. The new feature is displayed in the New column on the screen. If parameters are required for the feature, the system displays the appropriate Parameters screen. 4. If the system displayed a parameters screen, complete the screen as directed in the appropriate section of Chapter 4. ==> The system registers the parameters and returns to the Code Access Features screen. 5. Repeat this procedure to request more new code access MDC features for this station, or press to return to the Circuit Information screen. Stations - X.25 Parameters This procedure explains how to display and change X.25 parameters for a packet data terminal on the X.25 Information screen (Fig. 3-13). The screen shows either packet-B or packet-D information, depending on the terminal type. For BD stations, only packet-D information is available. Displaying X.25 Parameters ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE 1. Start by displaying the packet data terminal on the Packet Data Information screen (see the procedure Stations - Displaying). 2. Press . ==> The X.25 Information screen appears (Fig. 3-13). Changing X.25 Parameters 1. Start by displaying the packet data terminal on the Packet Data Information screen (see the procedure Stations - Displaying). 2. Choose one of the following methods to access Change Mode on the X.25 Information screen: Method 1 On the Packet Data Information screen, press . ==> The X.25 Information screen appears in Browse mode. Fig. 3-13 The X.25 Information Screen Press . ==> The screen enters Change mode and allows you to change parameter values. The softkey appears. Method 2 On the Packet Data Information screen, press . ==> New softkeys appear. Press . ==> More new softkeys appear. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Press . ==> The X.25 Information screen appears in Change mode. 3. Enter new paramter values as required. Use the RETURN key to move from one field to another. For fields that have boxes beside them, use the SPACE BAR to enter and remove check marks in the boxes to correspond to TRUE and FALSE settings. Note: You cannot change fields that are marked with asterisks (*). 4. When you have finished changing parameter values, press . ==> The system sends the changes to the NAS database and returns to the Packet Data Information screen. 5. When all changes have been made, press to update the NAS database. Note: Press to exit from the screen without saving any changes. Stations - Closed User Groups This procedure explains how to display the closed user groups (CUGs) that are associated with a packet data terminal and how to change their parameters. It also explains how to add to and delete from your list of available CUGs. Displaying CUGs 1. Start by displaying the packet data terminal on the Packet Data Information screen (see the procedure Stations - Displaying). 2. Press . ==> The CUG List screen appears (Fig. 3-14). ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE 3. If there is more than one page of information, the and softkeys appear. Use them to move from page to page. Fig. 3-14 The CUG List and Add CUG Screens Changing CUG Parameters 1. Start by displaying the packet data terminal on the Packet Data Information screen (see the procedure Stations - Displaying). 2. On the Packet Data Information screen, press . ==> The CUG List screen appears in Browse mode. Press . ==> The new softkeys appear. Press . ==> The Edit CUG Information screen (Fig. 3-15) appears. Fig. 3-15 The Edit CUG Screen 3. Enter new parameter values as required. You can change values for the fields Index, In Calls Allowed, Out Calls Allowed, and Privileged Member. Use the RETURN key to move from one field to another. 4. When you have finished changing parameter values, press . ==> The changes are validated and saved, and the user is returned to the CUG List screen. The screen is updated immediately but the NAS database is not updated until the station is committed by pressing from the Packet Data Information screen, or the Circuit Information screen (ISDNKSETS (BD Type) only). 5. When all changes have been made, press to update the NAS database. Deleting a CUG ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE 1. Use one of the methods described in Step 2 of Changing CUG Parameters (above)to access the CUG List screen in Change mode. ==> The softkeys , , and appear. 2. Use the arrow keys to select the CUG you wish to delete, then press . ==> The screen is updated immediately, but the NAS database is not updated until the station is committed using the softkey from the Packet Data Information screen, or the Circuit Information screen. Adding a CUG 1. Use one of the methods described in Step 2 of Changing CUG Parameters (above)to access the CUG List screen in Change mode. ==> The softkeys , , and appear. 2. Press . ==> The Add CUG screen appears. This screen lists all international and national CUG members that are available to you for use on the packet data terminal. If there is more than one page of CUGs, the and softkeys appear. 3. Use the arrow keys, and, if necessary, the and softkeys, to select a CUG from the list, then press . ==> The system performs one of the following actions: If no parameters are required for the feature, the system registers the request in the current service order and returns to the DN Information screen. The new feature is displayed in the New column on the screen. Fig. 3-20 DN Features for P-set and M50000-series Stations If parameters are required for the feature, the system displays the appropriate Parameters screen. 4. If the system displayed a parameter screen, complete the screen as directed in the appropriate section of Chapter 4 . 5. Repeat steps 2 to 4 to request more new directory number features for this station, or press to return to the DN Information screen. Fig. 3-21 DN Features for ISDNKSET Stations Directory Numbers - Deleting MDC Features ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE This procedure explains how to request the deletion of a Meridian Digital Centrex feature from a directory number that is assigned to a particular station in your telephone network. 1. Start by displaying information about the directory number on the DN Information screen. (See the procedure Directory Numbers - Displaying MDC Features.) 2. Use the arrow keys to select the feature to be deleted and press . ==> The system displays a message requesting confirmation of the deletion. 3. Press again. ==> The system registers the request for the feature to be deleted from this directory number. Note: Pressing any key other than at this point cancels the deletion. 4. Continue with another DN procedure, or exit by using one of the following methods: To save the requests for changes and move back to previous screens, use . To exit without saving the requests for changes, use . Swapping Services Between Two Stations This procedure explains how to request the exchange of all services between two stations in your network. This type of service order is useful when your personnel exchange offices. The stations to be swapped must be of the same type. If they are packet data ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE terminals, both must be Packet-D or both Packet-B. ISDNKSET (BD type) terminals cannot be swapped. Swapping cannot be performed on voice stations when there are any service orders outstanding for the stations involved, or when any of the following features are assigned to either station: Call Pickup Group Intercom Intercom Multiple Appearance Directory Number (MADN) Speed Call Long Directory Number Hunting (DNH) Multiple Directory Number (MDN) 1. Start by displaying one of the stations on the Circuit Information screen or the Packet Data Information screen. (See the procedure Stations - Displaying.) 2. Press and then . ==> The Swap Station Destination screen (Fig. 3-22) appears with the first field highlighted. 3. Identify the second station in the LEN/LTID field or the DN/DNA field. If you enter values in both fields, both values must represent the same station. 4. Press . ==> The system registers the request and returns to the Circuit Information screen, or in the case of swaps of packet data terminals (when successful), the changes are made immediately in both the NAS and SA databases, then the user is returned to the station query screen. Fig. 3-22 The Swap Station Screen 4. Feature Parameters Introduction ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Certain Meridian Digital Centrex voice features that can be added to a directory number or station in a telephone network require parameters. These parameters specify certain information and option settings for the feature. Showing Existing Parameters The following procedures explain how to enter parameters for new features that you are adding to a station or directory number. However, you may also display or change the parameter settings for features that have already been assigned. Simply use the arrow keys to select the feature you want to display or change from the Directory Number Information screen or the Circuit Information screen, then press the softkey. The system displays the current parameter settings. Refer to the latest Meridian Services Feature Descriptions manual (available from Northern Telecom) for descriptions of the individual features mentioned in the following procedures. Fig. 4-1 The Automatic Line Feature Parameters Screen Automatic Line This procedure explains how to enter parameters for the MDC automatic line ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE feature. The system automatically displays the Automatic Line Feature Parameters screen (see Fig. 4-1) when the you select that feature at the appropriate Directory Number Feature Selection screen. (See the procedure Directory Numbers - Adding MDC Features in Chapter 3 .) The feature parameter that you must enter is the Terminating Number, a directory number to which the system will automatically transfer all calls received by the current directory number. The terminating number can be up to fifteen digits long. When the system displays the Automatic Line Feature Parameters screen with the Terminating Number field highlighted, perform the following steps: 1. Complete the Terminating Number field. 2. Press the softkey. ==> The Directory Number Information screen appears. Note: Pressing the softkey at any point before this step returns you to the Directory Number Feature Selection screen or the Directory Number Information Screen without registering a new feature or registering any changes to an existing feature. Fig. 4-2 The Bearer Capability Parameters Screen Bearer Capability This procedure explains how to enter parameters for the Bearer Capability feature. The system automatically displays the Bearer Capability Parameters screen (see Fig. 4-2) when you select that feature at the Directory Number Feature Selection screen for an ISDNKSET station. (See Directory Numbers - Adding Features in Chapter 3 .) The feature parameter that you must enter is the Bearer Capability Name. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE When the system displays the Bearer Capability Feature Parameters sceen, perform the following steps: 1. Complete the Bearer Capability name field. 2. Press . ==> The Directory Number Information screen appears. Note: Pressing at any point before this step returns you to the Directory Number Feature Selection screen or the Directory Number Information screen without registering a new feature or registering any changes to an existing feature. Call Forwarding This procedure explains how to enter and select parameters for the MDC call forwarding feature. The system automatically displays the Call Forwarding Parameters screen (see Fig. 4-3) when you select that feature at the appropriate Station Feature Selection screen or Code Access Feature Selection screen. (See Stations - Adding MDC Features or Stations - Adding Code Access Features in Chapter 3 .) The call-forwarding feature parameters are: CFB Call Forward Busy. A check mark in this box indicates that the system is to forward calls to another directory number if the called number is busy. Forward to DN Indicates the directory number to which calls are to be forwarded when the called number is busy. CBI Call Forward Busy Exclude Intragroup. A check mark in this box indicates ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE that Call Forward Busy does not apply to calls from within the same customer group. Only external calls will be forwarded on a busy signal. Fig. 4-3 The Call Forwarding Parameters Screen CBE Call Forward Busy Exclude External. A check mark in this box indicates that Call Forward Busy does not apply to calls from outside the customer group. Only internal calls will be forwarded on a busy signal. CFD Call Forward Don't Answer. A check mark in this box indicates that the system is to forward calls to another directory number if there is no answer at the called number. Forward to DN Indicates the directory number to which calls are to be forwarded when there is no answer at the called number. CDI Call Forward Don't Answer Exclude Intragroup. A check mark in this box indicates that Call Forward Don't Answer does not apply to calls from within the same customer group. Only external calls will be forwarded when there is no answer at the called number. CDE Call Forward Don't Answer Exclude External. A check mark in this box indicates that Call Forward Don't Answer does not apply to calls from outside the customer group. Only internal calls will be forwarded when there is no answer at the called number. CFI Call Forward Intragroup. A check mark in this box indicates that the call forwarding parameters apply only to calls from within the same customer group. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE CFI and CFU are mutually exclusive. CFU Call Forward Universal. A check mark in this box indicates that the call-forwarding parameters apply to all calls from both inside and outside the customer group. CFU and CFI are mutually exclusive. Key List For key sets, this is a list of the directory number keys on the set that use the call forwarding feature. Key list fields are displayed only for key sets (those stations that have keys to which DNs and features may be assigned). The Key List shows which keys have Call Forwarding. If the fields have zeros, then noDNs use Call Forwarding. When the Key List fields show zeros, no DN keys use Call Forwarding. To assign Call Forwarding to a key, the customer types the number of the key over one of the zeros. The number can be one or two digits long, but, more importantly, it must be the number of a key that has a DN. For example, to assign Call Forwarding to the DNs on keys 1 and 12, a customer could change the Key List fields to read: 1 12 0 0 0 0 0 0 0 0 0 When the system displays the Call Forwarding Parameters screen, perform the following steps: 1. Complete the fields on the screen. To enter or remove a check mark in any box field, use the SPACE BAR. To change the setting in one of the Forward to DN fields, type the new directory number to which calls for this station are to be forwarded. To move between the fields, use RETURN or TAB. 2. When you have finished entering any new parameters, press the softkey. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE ==> The Circuit Information screen or the Code Access Features screen appears. At this screen you can complete the current service order or continue with another service order procedure. Call Forward Variable Timing The Call Forward with Variable Timing (CFDVT) feature allows you to specify how long a call should be allowed to ring before it is forwarded. It applies only when the Call Forward Don't Answer (CFD) feature has already been assigned. For key sets, the directory number to which CFDVT is being assigned must appear in the call forwarding key list. (See Call Forwarding for more information.) The system displays the parameters screen (Fig. 4-4) when you select the CFDVT feature from the DN Feature Selection screen in Chapter 3. There is only one CFDVT parameter: Timing Interval (integer, range 12-60). The time in seconds that a call rings before it is forwarded to the next DN. If the CFDVT parameters are to be modified, when the CFDVT parameters screen appears, Fig. 4-4 Call Forwarding - Variable Timing Parameters 1. Enter the new value for the CFDVT timer. ==> The value appears in the New" column. 2. Press . ==> The Circuit Information screen appears. At this point you can complete ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE the current service order or continue with another service order procedure. Note: To exit without adding a service order, press . Call Pickup This procedure explains how to enter and select parameters for the MDC call pickup feature. The system automatically displays the Call Pickup Parameters screen (see Fig. 4-5) when you select that feature at the appropriate Station Feature Selection screen. (See Stations - Adding MDC Features in Chapter 3 .) The call pickup feature parameters are: Call Pickup LEN Indicates the line equipment number of the station whose calls this station is to be able to pick up. Enter this station's LEN if you are establishing a pickup group, otherwise enter the LEN of the group pilot. The call pickup LEN can be changed. Key List For non-IBN stations, indicates which directory number keys the call pickup feature affects. When the system displays the Call Pickup Parameters screen, the first field is highlighted. To enter call pickup parameters, perform the following steps: 1. Enter a line equipment number in the Call Pickup LEN field and press RETURN. ==> The system highlights the following field. The syntax for LEN is aaaa nn n nn nn, ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Fig. 4-5 The Call Pickup Parameters Screen where a is a letter and n is a number. An example might be host 00 0 01 02, 2. If required, enter any new directory number keys in the Key List field, pressing RETURN to move to each key field in turn. ==> After moving through the last key field, the system returns to the Call Pickup LEN field. 3. Press the softkey. ==> The Circuit Information screen appears. At this point you can complete the current service order or continue with another service order procedure. Note: Pressing the softkey at any point before this step returns you to the Circuit Information screen without registering a new feature, or registering any changes to an existing feature. Fig. 4-6 The Call Transfer Parameters Screen Call Transfer This procedure explains how to enter and select new parameters for the MDC call transfer feature. The system automatically displays the Call Transfer Parameters screen (see Fig. 4-6) when you select that feature at the appropriate Station Feature Selection screen. (See Stations - Adding MDC Features in Chapter 3.) The call transfer feature parameters are: ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Type Determines which types of calls a user of this station may transfer (outgoing, incoming, intragroup, all calls, no call transfer, attendant call transfer with flash, or custom). Originating Intergroup Indicates, for custom call transfer, what types of calls received by this station from both within and outside your network may be transferred (all calls, intergroup only, intragroup only, intra- or intergroup, no call transfer). Originating Intragroup Indicates, for custom call transfer, what types of calls received by this station from within your network may be transferred. Terminating Intergroup Indicates, for custom call transfer, what outgoing calls going through this station from both within and outside your network may be transferred. Terminating Intragroup Indicates, for custom call transfer, what outgoing calls going through this station from within your network may be transferred. When the system displays the Call Transfer Parameters screen, the first field is highlighted: 1. Use the arrow keys to select the type of call transferring desired and press RETURN. ==> If the type selected is Custom, the system highlights the remaining fields. Otherwise, go to step 3. 2. If required, use the arrow keys to select the desired feature in each of the Originating Intergroup and Intragroup, and Terminating Intergroup and Intragroup fields, pressing RETURN to advance to each field in turn. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE ==> After moving through the last field, the system returns to the Type field. 3. When you have finished entering any new parameters, press the softkey. ==> The Circuit Information screen or the Code Access Features screen appears. Now you can complete the current service order or continue with another service order procedure. Note: Pressing the softkey at any point before this step returns you to the Circuit Information screen, the Code Access Features screen, or the Station Feature Selection screen, without registering a new feature, and without registering any changes to an existing feature. Call Waiting This procedure explains how to enter and select new parameters for the MDC call waiting feature. Only non-IBN stations require parameters for the call waiting feature. The system automatically displays the Call Waiting Parameters screen (see Fig. 4-7) when you select that feature at the appropriate Station or Directory Number Feature Selection screen. (See Stations - Adding MDC Features,Directory Numbers - Adding MDC Features, or Stations - Adding Code Access Features in Chapter 3.) The call-waiting feature parameters are: Ring determines whether the telephone sets at this station or directory number generate a tone to indicate a waiting call Key List indicates which directory-number keys the call-waiting feature affects When the Key List fields show zeros, no DN keys use Call Forwarding. To assign Call Waiting to a key, the customer types the number of the key over one of the zeros. The number can be one or two digits long, but, more importantly, it must ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE be the number of a key that has a DN. For example, to assign Call Waiting to the DNs on keys 1 and 12, a customer could change the Key List fields to read 1 12 0 0 0 0 0 0 0 0 0 Fig. 4-7 The Call Waiting Parameters Screen When the system displays the Call Waiting Parameters screen, the first field is highlighted. To enter parameters, perform the following steps: 1. If required, press the SPACE BAR to enter a check mark in the Ring field, then press RETURN. ==> The system moves to the Key List field and highlights the first code. 2. If required, enter any new directory number keys in the Key List field, pressing RETURN to move to each key field in turn. ==> The system moves to the Ring field (after moving through the last code in the key list). 3. Press the softkey. ==> The Circuit Information screen or the Code Access Feature screen appears, at which point you can complete the current service order or continue with another service order procedure. Note: Pressing the softkey at any point before this step returns you to the Circuit Information screen, the Station Feature Selection Screen, or the Code Access Feature screen without registering a new feature, or registering any changes to an existing feature. Fig. 4-8 The Conference Call Parameters Screen ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Conference Call This procedure explains how to enter parameters for the MDC conference-call feature. The system automatically displays the Conference Call Parameters screen (see Fig. 4-8) when you select that feature at the appropriate Station Feature Selection screen. (See Stations - Adding MDC Features in Chapter 3.) The only feature parameter you can change is Type, which determines the maximum number of callers that may be included in the conference. When the Conference Call Parameters screen appears, the first selection in the Type field is highlighted. Use the arrow keys to select the type of conference call permitted at this station. Then press the softkey. ==> The Circuit Information screen appears. At this point you can complete the current service order or continue with another service order procedure. Note: Pressing the softkey at any point before this step returns you to the Circuit Information screen without registering a new feature, or registering any changes to an existing feature. Denied Incoming The Denied Incoming (DIN) feature denies a station permission to receive certain types of incoming calls. To use this feature, you normally list the types of incoming calls that the station is allowed to receive, and the types of calls that can be extended to the station by an attendant. The station is then denied permission to receive any types of calls that are not listed. You can also deny all calls explicitly. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Before you can use this feature, you need to know what types of incoming calls have been defined on the DMS nodes and what their code numbers are. There can be eight different types with code numbers from 0 through 7. The DIN Parameters Screen The DIN Parameters screen (Fig. 4-9) is displayed when you select the DIN feature from the DN Feature Selection screen (see Chapter 3). The DIN parameters are: (a) Allowed Incoming Calls. This field displays the code numbers for types of calls that can be received by the station. For example, the entry "345" means that call type 3, call type 4, and call type 5 are allowed. (b) Attendant Calls. This field displays the code numbers for types of calls that can be received by the station only if extended by an attendant. An entry of a dollar sign ($) in one of the fields means that all incoming calls are denied. Fig. 4-9 Denied Incoming Parameters Entering or Changing Parameters To enter new parameters or change the existing ones, type new values on the screen. You can type up to eight single-digit numbers between 0 and 7 in any order. For example, the entry "814" means that call type 8, call type 1, and call type 4 are allowed. Use a dollar sign ($) to deny all calls. Press RETURN or TAB to move from one field to the other. When the fields are correct, press to create a service order, or press to exit without creating a service order. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Directory Number Hunt A DNH hunt group consists of two or more lines that have their own directory numbers (DNs). The first DN in the hunting order is called the pilot DN; the others are called members. Group Options The hunt group can be accessed by dialing any DN that belongs to the group, but the number of lines that will be hunted depends on which options are set for the group. When no options are activated, the hunting starts at the number dialed and proceeds sequentially to the last number in the group. Possible options are: (a) Circular Hunting (CIR) When this option is activated, all lines in the group are hunted. Hunting begins at the number dialed, proceeds sequentially until the last number in the group, and then returns to the beginning of the group and hunts up to the number dialed. (When this option is not in effect, hunting starts at the number dialed and stops at the last number in the group.) (b) Line Overflow Choices When hunting reaches the end of this group, it can be sent to another DN or to a route. Choose either of the following two options: LOD. Line Overflow to a DN. The call goes to a specified DN. LOR. Line Overflow to a Route. The call goes to a trunk route. One of the following options must be chosen: IBNRTE. The route is determined by the IBNRTE table on the DMS switch. The route list index (a value between 1 and 1023) must be specified. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE OFRT. An office route. The route number (a value between 1 and 1023) must be specified. (c) Billing Type. One (and only one) of the following types of billing must be selected: RCVD. (default) The call is billed to whichever set originally receives it. TERM. The call is billed to whichever set it terminates on. PILOT. The call is billed to the pilot set. Creating a New Group and Setting Group Options To create a new DNH group, follow these steps (Fig. 4-10): Note 1: When a station has both the DNH and SUS features (even if one of them has just been added), the SUS feature does not appear on the DNC even though the features can exist together on the DMS. 1. Display the station that is to be the pilot of the new group on the Circuit Information screen, then press . ==> The DN Information screen appears. 2. Press . ==> The appropriate DN Features Selection screen appears. 3. Select DNH and press . ==> The Add DNH Feature screen appears. 4. Fill in the Link DN field under the Create Member heading at the bottom of the screen. 5. Press to create a service order. (To exit without creating a service order, press .) ==> The DN Information screen appears. Querying Current DNH Pilots and Members To find out whether or not a particular station is a member of a DNH group, display it on the Circuit Information screen and then press . ==> The DN Information screen appears. If the DNH feature is listed, the station is a member of a DNH group. If the DN is the pilot of the group, the letter "p" appears; if the DN is a member of the group, the letter "m" appears. To display the options that are set for the group or to find the pilot DN for a member, select the DNH feature on the DN Information screen and then press . ==> The DNH Information (Pilot) or DNH Information (Member) screen appears, showing all the options that are set for the DNH group. On the Member screen, the pilot number of the group is also displayed. Extension Set ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE This procedure explains how to select the extension set characteristics. An extension set has all the features of its pilot set, except for: Ringing. (default = ringing) Users can elect to have their extension set ring or remain silent. Add-On Units. An extension set need not have the same number of add-on units as the pilot set. An extension set's add-on units can be configured in any order, but the extension set cannot be configured with an add-on that the pilot set does not have. To enter the parameters (Fig. 4-11), 1. Press TAB or RETURN to step through the fields. 2. Press the space bar to put a check mark in fields to be selected. To create a service order, press . To exit without creating a service order, press . Fig. 4-11 Extension Set Parameters Intercom The Intercom (ICM) feature is assignable only to lamp keys on key sets. Parameters to be set are: (a) Link LEN/LTID. This is the line equipment number (LEN) or logical terminal identifier (LTID) of the set to which the connection is to be made when the ICM key is depressed. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE (b) Denied Origination. If this field is set, the DN key used for the ICM feature cannot originate calls. (c) SMDR. If this field is set, intercom connections are recorded on SMDR reports. To set parameters, 1. Press TAB or RETURN to move from field to field. 2. In the Link Len/LTID field, type a line equipment number or logical terminal identifier. 3. In the Denied Origination and SMDR fields, press the space bar to add or remove a check mark in the field. When a check mark is displayed, the feature is set. To create a service order, press . To exit without creating a service order, press . Fig. 4-12 Intercom Parameters Group Intercom The Group Intercom (GIC) feature is assignable only to lamp keys on key sets. Parameters to be set are: (a) Group Name. This is the name that identifies the Intercom Group. A new GIC can be created by entering a new name. (b) Member Number. Members of an intercom group are identified by their member number. Each member requires a different number. The first member added to a ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE group determines the number of digits required to identify other members of the group. (c) SMDR. If this field is set, intercom connections are recorded on SMDR reports. To set parameters (Fig. 4-13), 1. Press TAB or RETURN to move from field to field. 2. In the Group Name and Member Number fields, type the appropriate values. 3. In the SMDR field, press the space bar to add or remove a check mark from the field. When a check mark appears beside the feature, the feature is set. To create a service order, press . To exit without creating a service order, press . Fig. 4-13 Group Intercom Parameters Fig. 4-14 The Key Short Hunt Parameters Screen Key Short Hunt This procedure explains how to enter and select new parameters for the MDC key short hunt feature. The system automatically displays the Key Short Hunt Parameters screen (see Fig. 4-14) when you select that feature at the Code Access Feature Selection screen. (See Stations - Adding Code Access Features in Chapter 3). The key short hunt feature parameters are: Type Indicates which type of key short hunt feature is available at this ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE station: None, Route, or Directory number. Table Indicates, for an R-type key short hunt feature, a seven-character routing table name. Key Indicates, for an R-type key short hunt feature, a four-digit routing table key. Overflow DN Indicates, for a D-type key short hunt feature, a seven-digit overflow directory number. Key List Indicates, for non-IBN stations, which directory number keys the key short hunt feature affects. When the system displays the Key Short Hunt Parameters screen the first field is highlighted. To enter parameters, perform the following steps: 1. Use the arrow keys to select the type of key short hunt feature desired and press RETURN. ==> The system highlights the next field. 2. If required, complete the remaining fields on the screen. Use the RETURN key to move from field to field. ==> The system highlights each field in turn. 3. When finished entering any new parameters, press the softkey. ==> The Code Access Feature screen appears. At this point you can complete the current service order or continue with another service order procedure. Note: Pressing the softkey at any point before this step returns you to the Code Access Features screen or the Station Feature Selection screen without ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE registering a new feature, and without registering any changes to an existing feature. Fig. 4-15 The Message Waiting Parameters Screen Message Waiting This procedure explains how to enter and select parameters for the MDC message waiting feature. The system automatically displays the Message Waiting Parameters screen (see Fig. 4-15) when you select that feature at the IBN Station Feature Selection screen. (See Stations - Adding MDC Features in Chapter 3.) The message waiting feature parameters are: Type Indicates the type of message waiting feature available at this station: Stuttered or Message Waiting Lamp. Call Request Determines whether the telephone sets at this station are to register waiting call request messages. Call Request Exempt Determines whether the telephone sets at this station are to be exempt from call request messages waiting. When the system displays the Message Waiting Parameters screen, the first field is highlighted: 1. Use the arrow keys to select the type of message-waiting feature desired and press RETURN. ==> The system highlights the next field. 2. Press the SPACE BAR to enter or remove a check mark in the Call Request field, then press RETURN. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE ==> The system highlights the next field. 3. Press the SPACE BAR to enter or remove a check mark in the Call Request Exempt field, then press RETURN. ==> The system highlights the first field. 4. When finished entering any new parameters, press the softkey. ==> The Circuit Information screen or Code Access Features screen appears, at which point you can complete the current service order or continue with another service order procedure. Note: Pressing the softkey at any point before this step returns you to the Circuit Information screen, or the Code Access Features screen, or the Station Feature Selection screen, without registering a new feature, and without registering any changes to an existing feature. Fig. 4-16 The Multiple Appearance DN Parameters Screen Multiple Appearance DN This procedure explains how to select and enter parameters for the multiple appearance directory number (DN) feature. The system automatically displays the Multiple Appearance DN Parameters screen (see Fig. 4-16) when you select that feature at the appropriate Directory Number Feature Selection screen. (See Directory Numbers - Adding MDC Features in Chapter 3.) The feature parameters that you must select and enter are: ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE MADN Type Determines the type of access to this multiple appearance directory number: single call access or multiple call access. Ringing Determines whether calls to this multiple appearance directory number receive ringing. When the system displays the Multiple Appearance DN Parameters screen with the Primary field highlighted, perform the following steps: 1. Use the SPACE BAR to insert or remove a check mark in the Primary field, then press RETURN. ==> The system moves to the MADN Type field. 2. Use the arrow keys and press ENTER to select the MADN type desired, then press RETURN. ==> The system moves to the Ringing field. 3. Press the SPACE BAR to change the setting of the Ringing field, then press RETURN. ==> The system moves to the Primary field. 4. Press the softkey. ==> The Directory Number Information screen appears. Note: Pressing the softkey at any point before this step returns you to the Directory Number Information screen without registering a new feature, or registering any changes to an existing feature. Fig. 4-17 Name and Suppress Parameters ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Name and Suppress The Name feature provides the ability to associate names with directory numbers so that names of calling and called parties can be displayed on telephone sets that have display capabilities. The Suppress feature suppresses the display of a name. These features are available for IBN, Pset, and M5000-series sets that have display capabilities. They are not available for ISDN sets. The Name feature is compatible with all other features, with one restriction: it does not support names for members of multiple appearance directory number (MDN) groups. A name can be assigned to the primary member of a MDN group, but not to other members of the group. The other members use the same name as the primary member. The Name and Suppress Parameters Screen The Name and Suppress Parameters screen (Fig.4-17) appears when yuou select the Name feature or the Suppress feature from the appropriate DN Feature Selection screen (see Chapter 3). The Name and Suppress parameters are: Network Name Indicates the name of the network to which the Name or Suppress feature is to apply. The name must be one that is listed in the DMS table NETNAMES. It can be up to 32 characters long and can contain the characters A through Z (uppercase only), 0 through 9, and special characters such as periods (.), colons (:), and hyphens (-). Display Name Indicates the name that is to be displayed with the directory number. It can be up to 15 characters long and can include the characters A through Z (uppercase only), 0 through 9, and special characters such as periods (.), commas (,), hyphens (-), and colons (:). ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Suppress Indicates whether or not the name is to be displayed. When the box is empty, the name is to be displayed. When the box contains a check mark, the name is to be suppressed. Each parameter is shown twice on the screen so that you can enter names for two different networks. Entering or Changing Parameters To enter new parameters or change the existing ones, type new values for Network Name and Displayed Name, and use the SPACE BAR to enter or remove a check mark in the Suppress box. Use the RETURN key or the TAB key to move from one field to another. When the fields are correct, press to create a service order, or press to exit without creating a service order. Requested Suspension The Requested Suspension feature allows a user to enter treatments of originating and terminating call attempts using the DN. Before using this feature, the user must know what types of call treatments have been defined on the DMS nodes. Originator Treatment. Enter the new originator treatment. Terminator Treatment. Enter the new terminator treatment. To set parameters (Fig. 4-18), 1. Press TAB or RETURN to move from field to field. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE 2. Type the appropriate values in the fields. To create a service order, press . To exit without creating a service order, press . Fig. 4-18 Requested Suspension Parameters Special Billing Special Billing allows any billing normally coming to a set to be directed instead to another set. The only parameter to be set is (Fig. 4-19): Billing Number. Enter the 7-digit DN to which all billing for this set is to be directed. To create a service order, press . To exit without creating a service order, press . Fig. 4-19 Special Billing Parameters Fig. 4-20 The Speed Call Long Parameters Screen Speed Call Long This procedure explains how to select and enter parameters for the MDC speed call long feature. The system automatically displays the Speed Call Long Parameters screen (see Fig. 4-20) when you select that feature at the appropriate Station Feature Selection screen or Code Access Feature Selection ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE screen. (See Stations - Adding MDC Features or Stations - Adding Code Access Features in Chapter 3) The feature parameter you must select is the type, which determines the maximum size of any speed call list available at this station: 30, 50 or 70 directory numbers. When the system displays the Speed Call Long Parameters screen with the Type field highlighted: 1. Use the arrow keys to select the type of speed call long feature desired. 2. When finished entering the new parameter, press the softkey. ==> The Circuit Information screen or the Code Access Features screen appears. At the Circuit Information screen you can complete the current service order and/or continue with another service order procedure. Note: Pressing the softkey at any point before this step returns you to the Circuit Information screen, the Code Access Features screen, or the Station Feature Selection screen without registering a new feature, and without registering any changes to an existing feature. Fig. 4-21 The Speed Call User Parameters Screen Speed Call User This procedure explains how to select and enter new parameters for the MDC speed call user feature. The system automatically displays the Speed Call User Parameter screen (see Fig. 4-21) when you select that feature at the Station Feature Selection screen or the Code Access Feature Selection screen. (See Stations - Adding MDC Features or Stations - Adding Code Access Features in Chapter 3 .) The feature parameters that you must select are: ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Line Equipment Number The line equipment number of the station to which the relevant long speed call list belongs. The line equipment number must be in the same customer group as this station. Toll Denied A true or false value that allows or prevents this user station from accessing toll numbers in the relevant speed call long list. When the system displays the Speed Call User screen, the first field is highlighted: 1. Complete the Line Equipment Number field and press RETURN. ==> The system highlights the next field. 2. Press the SPACE BAR to enter or remove a check mark in the Toll Denied field, then press RETURN. ==> The system highlights the first field. 3. When finished entering any new parameters, press the softkey. ==> The Circuit Information screen or the Code Access Features Selection screen appears. Note: Pressing the softkey at any point before this step returns you to the Circuit Information screen, the Code Access Features screen, or the Station Feature Selection screen without registering a new feature, and without registering any changes to an existing feature. Stop Hunt ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE The Stop Hunt (SHU) feature can be added only when the Directory Number Hunt (DNH) feature is already assigned to the directory number. The Stop Hunt parameters are: Trunk Module Type. Select one of the three trunk module types; MTM, RMM, or RSM. Trunk Module Number. (range 0-2047) Enter the number that identifies the trunk module. Trunk Module Circuit Number. (range 0-29) Enter the number of the trunk module circuit number. Scan Point Number. (range 0-6) Enter the scan point number to be used. Normal State. Use the value 0 if the scan point is normally off or open, 1 if it is normally on or closed. To set the parameters (Fig. 4-22): Press TAB or RETURN to move from field to field. In the Trunk Module Type and Normal State fields, use the arrow keys to select a value. In the other fields, type the appropriate value. To create a service order, press . To exit without creating a service order, press . Fig. 4-22 Stop Hunt (SHU) Parameters 5. Feature Subscription Limits Introduction ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE The Feature Subscription Limits option allows you to display the limits that your telephone operating company has placed on your use of the Service Orders option. The telco sets the following types of limits: For each feature on each node in your network, the telco can grant or deny you permission to administer the feature. By default, permission is denied for all features on all nodes. The telco must specifically grant permission for you to administer a feature on a particular node before you can use Service Orders to add, change, or delete that feature for a station or directory number. For each feature on each node, the telco can limit the total number of times you can have this feature active at one time. The system keeps track of the number of times each feature has been added to or deleted from your network and will not accept a service order to add an additional occurrence of a feature when you have reached your limit. You can display the following types of subscription limit information about each feature on each node: Management Permission. Shows whether you have permission from the telco to administer the feature. Subscription Limit. Shows the maximum number of stations or directory numbers to which you may assign the feature. Current Usage. Shows the number of stations or directory numbers that currently use the feature. The system updates this value automatically when a service order that adds or deletes a feature is carried out successfully, but the telco must change this value manually when error reports indicate that a service order has failed, or whenever changes at the DMS node are not reflected in the BNM Station Administration database. Fig. 5-1 The Feature Subscription Limits List Screen Displaying Limits ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Perform the following steps to display your feature subscription limits. Fig. 5-1 shows the necessary screens. Sign On to the DNC 1. Start with the nt" logo displayed on your terminal. The system prompts for your user ID. 2. Type your user ID, then press ENTER. ==>The system prompts for your password. 3. Type your password, then press ENTER. (The password will not be displayed on the screen.) ==> The BNM main menu appears. Select Feature Subscription Limits Use the arrow keys to select the Feature Subscription Limits option, then press ENTER. ==> The Feature Subscription Limits Query screen appears. Select a Node Type the name of a DMS node that belongs to your network. Display Station or Directory Number Limits 1. Press either or , depending on which type of limits you want to display. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE ==> The Feature Subscription Limits List screen appears with a list of either station or DN feature subscription limits for the selected node. If necessary, you can use the and softkeys to move between the pages of the list. 2. Press to return to the Query screen. From there you can: display other limits on the selected node by pressing the appropriate softkey type a new node name and then display limits for that node use to return to previous screens 6. Network Class of Service Introduction A network-class-of-service (NCOS) number is a code used by DMS nodes that identifies the services that are available to a station. You can create service orders to change the NCOS codes for your stations by using the Station Details screen that is described in chapter 3 . The NCOS numbers that you are allowed to use on the Station Details screen are listed in your Station Administration database. You can use the Network Class of Service option on the BNM main menu to display the NCOS numbers in your database, and to change the descriptions of them. The telco can add, delete, and change the NCOS numbers in your database. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Displaying Network Classes of Service The NCOS Query and NCOS List screens, shown in Fig. 6-1, are the screens on which you select and list network classes of service. Perform the following steps to reach these screens: Start with the the telco corporate logo displayed on your terminal. The system prompts you for your user ID. 1. Type your user ID and press ENTER. ==> The system prompts you for your password. 2. Type your password and press ENTER. ==> The BNM main menu appears. Fig. 6-1 The NCOS Query and List Screens 3. Use the arrow keys to select the Network Class of Service option, then press ENTER. ==> The Network Class of Service Query screen appears, with the cursor in the Node field. On this screen you enter selection criteria that determine which NCOSs the system will list on the next screen.. 4. Type the CLLI (Common Language Location Identifier) code for a node that belongs to your network, then press RETURN. ==> The cursor moves to the Customer Group field. 5. Type the name of a customer group to which network classes of service are assigned within your network, then press RETURN. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE ==> The cursor moves to the NCOS field. 6. If you wish, change the NCOS code from its default of 0 to a value between and 255, then press RETURN. This value determines the first NCOS code that the system displays in the list for the specified node and customer group. ==> The cursor returns to the first field. 7. You can use the RETURN or TAB key to move around the fields to correct any errors. When you have finished entering information, press the softkey. ==> The Network Class of Service List screen appears, displaying IDs and descriptions of NCOSs that match the selection criteria entered on the Query screen. If the list is long, use the and softkeys to display different parts of the list. Note: Pressing the softkey at any point (and pressing again after a prompt if any changes were made) returns you to the previous screen, discarding any changes. Fig. 6-2 The NCOS Change Screen Changing a NCOS Description To change the description of an NCOS in your Station Administration database, first display the NCOS on the NCOS List screen (see the procedure Displaying Network Classes of Service), then perform the following steps. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Note: Pressing the softkey at any point in this procedure (and pressing again after a prompt) returns you to the previous screen without changing the NCOS description. 1. Use the arrow keys (and, if necessary, the and softkeys) to select the NCOS whose description is to be changed, then press . ==> The Network Class of Service Change screen appears with the NCOS Description field highlighted. (See Fig. 6-2.) 2. Type the new NCOS description. Press to register the new NCOS in your database. ==> The NCOS List screen appears, with the ID and new description displayed in the list. 7. Reporting Introduction This section explains how to request printed reports that show some or all of the contents of your database. The reports can be printed from your local printer or from the telephone company's printer. Check with your system administrator to find out where the reports are printed. The following types of reports are available: Stations Station reports come in two forms: summary and detailed. Detailed reports list complete information for stations, including all associated directory numbers and features. Summary reports list stations by their primary directory numbers but do not show other associated directory numbers and show only a few selected features. Call Pickup Groups Reports for stations by call pickup groups are similar to ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE summary reports for stations, except that stations that share a call pickup group are grouped together. Speed Call Groups Reports for stations by speed call groups are also similar to summary reports for stations, but stations that share a speed call group are grouped together. Stations by ISDN Looplens Reports on ISDN looplens list the ISDN stations that are connected to each looplen. They are sorted by looplen and then by logical terminal identifier (LTID). Service Order Batches Reports on service order batches show information about schedules, status, and results. Hunt Groups Hunt Group reports have two parts. The first part is a summary that shows each hunt group's pilot DN and hunt options. The second part gives details about the members of the hunt groups. Group Intercoms Group Intercom reports list the group intercoms that are assigned in the database. Call Forwarded Stations Call Forward reports list stations that have been call forwarded to a specified directory number. There are two types of Call Forward reports; one lists stations that have the Call Forward Busy (CFB) option; the other lists stations that have the Call Forward No Answer (CFD) option. Service Order History Serivce Order History reports list service orders that ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE have been completed successfully. You can use various selection criteria to restrict a report to particular stations or service order batches. Generally, selection criteria consist of either an exact value or lower and upper limits. For example, you can specify the exact value 5551212 to get a report on the station that has this primary directory number. Or you can specify the limits 5550000 to 5559999 to get a report on all stations that have primary directory numbers within this range. Fig. 7-1 The Station Administration Reports Screen The Reports Screen The BNM Station Administration Reports screen, Fig. 7-1, is the menu from which you choose the type of report you want. Follow these steps to reach this screen: 1. Start with the nt" logo displayed on your terminal. The system prompts you for your user ID. 2. Type your user ID, then press ENTER. ==> The system prompts you for your password. 3. Type your password, then press ENTER. (The password will not be displayed on the screen.) ==> The BNM main menu appears. 4. On the BNM main menu, use the arrow keys to select the Station Administration Reporting option, then press ENTER. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE ==> The BNM Station Administration Reports screen appears. Fig. 7-2 The Station Report Screen Stations This procedure explains how to request a station report. The Station Report screen is shown in Fig. 7-2. 1. Follow the procedure described under the heading The Reports Screen earlier in this section to reach the BNM Station Administration Reports screen. 2. Use the arrow keys to select the Stations option, then press . ==> A message appears to tell you that the request for a report is being processed. Fig. 7-3 The Station Report by Call Pickup Groups Screen ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Stations by Call Pickup Groups This procedure explains how to request a station report that is sorted by call pickup group. The Station Report by Call Pickup Groups screen is shown in Fig. 7-3. 1. Follow the procedure described under the heading The Reports Screen earlier in this section to reach the BNM Station Administration Reports screen. 2. Use the arrow keys to select the Stations by Call Pickup Groups option, then press . ==> A message appears to tell you that the request for a report is being processed. ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE Fig. 7-4 The Station Report By Speed Call Groups Screen Stations by Speed Call Groups This procedure explains how to request a station report that is sorted by speed call group. The Station Report by Speed Call Groups screen is shown in Fig. 7-4. 1. Follow the procedure described under the heading The Reports Screen earlier in this section to reach the BNM Station Administration Reports screen. 2. Use the arrow keys to select the Stations by Speed Call Groups option, then press . ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE ==> A message appears to tell you that the request for a report is being processed. Fig. 7-5 The Station Report by ISDN Looplens Screen Stations by ISDN Looplens This procedure explains how to request a report on ISDN stations that is sorted by ISDN looplen. The Station Report by ISDN Looplens screen is shown in Fig. 7-5. 1. Follow the procedure described under the heading The Reports Screen earlier in this section to reach the BNM Station Administration Reports screen. 2. Use the arrow keys to select the Stations by ISDN Looplens option, then press . ==> A message appears to tell you that the request for a report is being processed. Fig. 7-6 The Service Order Batches Report Screen Service Order Batches This procedure explains how to request a report about current, pending, and partially processed service order batches. The Service Order Batches Report screen is shown in Fig. 7-6. 1. Follow the procedure described under the heading The Reports Screen earlier in this section to reach the BNM Station Administration Reports screen. 2. Use the arrow keys to select the Service Order Batches option, then press . ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE ==> A message appears to tell you that the request for a report is being processed. Fig. 7-7 The Hunt Group Report Screen Hunt Groups This procedure explains how to request a hunt group report. The Hunt Group Report screen is shown in Fig. 7-7. 1. Follow the procedure described under the heading "The Reports Screen" earlier in this section to reach the BNM Station Administration Reports screen. 2. Use the arrow keys to select the Hunt Groups option, then press . ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ PAGE ==> A message appears to tell you that the request for a report is being processed. Fig. 7-8 The Group Intercom Report Screen Group Intercoms This procedure explains how to request a group intercom report. The Group Intercom Report screen is shown in Fig. 7-8. 1. Follow the procedure described under the heading The Reports Screen earlier in this section to reach the BNM Station Administration Reports screen. 2. Use the arrow keys to select the Group Intercoms option, then press . ==> A message appears to tell you that the request for a report is being processed. Fig. 7-9 The Call Forward Report Screen Call Forwarded Stations This procedure explains how to request a report on stations that have been forwarded to a specified directory number (DN). The Call Forward Report screen is shown in Fig. 7-9. 1. Follow the procedure described under the heading The Reports Screen earlier in this section to reach the BNM Station Administration Reports screen. 2. Use the arrow keys to select the Call Forward option, then press . ==> A message appears to tell you that the request for a report is being processed. Fig. 7-10 The Service Order History Report Screen Service Order History Reports This procedure explains how to request a report of service order history records. Records are available for a predefined length of time, usually a few days, before being deleted automatically. The length of time that records are kept is set by your telephone company. 1. Follow the procedure described under the heading The Reports Screen earlier in this section to reach the BNM Station Administration Reports screen. 2. Use the arrow keys to select the Service Order History option, then press . ==> A message appears to tell you that the request for a report is being processed.