-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Note: the current version of the following document is available here: https://h20564.www2.hp.com/portal/site/hpsc/public/kb/ docDisplay?docId=emr_na-c04026812 SUPPORT COMMUNICATION - SECURITY BULLETIN Document ID: c04026812 Version: 2 HPSBGN02942 rev.2 - HP Service Manager and ServiceCenter, Remote Code Execution NOTICE: The information in this Security Bulletin should be acted upon as soon as possible. Release Date: 2013-11-26 Last Updated: 2013-11-29 Potential Security Impact: Remote code execution Source: Hewlett-Packard Company, HP Software Security Response Team VULNERABILITY SUMMARY A potential security vulnerability has been identified with HP Service Manager and ServiceCenter. The vulnerability could be exploited remotely to allow remote code execution. References: CVE-2013-4844 (SSRT101369) SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed. HP Service Manager v7.11, v9.21, v9.30, v9.31 HP ServiceCenter v6.2.8 BACKGROUND CVSS 2.0 Base Metrics =========================================================== Reference Base Vector Base Score CVE-2013-4844 (AV:N/AC:L/Au:N/C:P/I:P/A:P) 7.5 =========================================================== Information on CVSS is documented in HP Customer Notice: HPSN-2008-002 RESOLUTION HP has made the following software updates available to resolve the vulnerability. The updates can be downloaded from HP Software Support Online (SSO). Product Platform/Version Download Location HP Service Manager AIX Server 9.31.2004 p2 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00419 HP Service Manager HP Itanium Server 9.31.2004 p2 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00420 HP Service Manager Linux Server 9.31.2004 p2 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00421 HP Service Manager Solaris Server 9.31.2004 p2 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00422 HP Service Manager Windows Server 9.31.2004 p2 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00423 HP Service Manager Web Tier 9.31.2004 p2 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00424 HP Service Manager HP Itanium Server 9.21.551 p6 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00385 HP Service Manager HP parisc Server 9.21.551 p6 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00386 HP Service Manager Linux Server 9.21.551 p6 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00387 HP Service Manager Solaris Server 9.21.551 p6 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00388 HP Service Manager Windows Server 9.21.551 p6 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00389 HP Service Manager Web Tier 9.21.551 p6 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00390 HP Service Manager AIX Server 7.11.604 p20 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00403 HP Service Manager HP Service Manager HP Itanium Server 7.11.604 p20 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00404 HP Service Manager HP Service Manager HP parisc Server 7.11.604 p20 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00405 HP Service Manager Linux x86 Server 7.11.604 p20 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00406 HP Service Manager Solaris Server 7.11.604 p20 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00407 HP Service Manager Windows Server 7.11.604 p20 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00408 HP Service Manager Web Tier 7.11.604 p20 http://support.openview.hp.com/selfsolve/document/LID/HPSM_00409 HP ServiceCenter AIX Server 6.2.8.12 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00263 HP ServiceCenter HP Itanium Server 6.2.8.12 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00264 HP ServiceCenter HP parisc Server 6.2.8.12 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00265 HP ServiceCenter Linux Server 6.2.8.12 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00266 HP ServiceCenter Solaris Server 6.2.8.12 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00267 HP ServiceCenter Windows Server 6.2.8.12 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00268 HP ServiceCenter Web Tier 6.2.8.12 http://support.openview.hp.com/selfsolve/document/LID/HPSC_00269 HISTORY Version:1 (rev.1) - 26 November 2013 Initial release Version:2 (rev.2) - 29 November 2013 Removed HP Service Manager v9.32 from Software Versions since it is not impacted Third Party Security Patches: Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy. Support: For issues about implementing the recommendations of this Security Bulletin, contact normal HP Services support channel. For other issues about the content of this Security Bulletin, send e-mail to security-alert@hp.com. Report: To report a potential security vulnerability with any HP supported product, send Email to: security-alert@hp.com Subscribe: To initiate a subscription to receive future HP Security Bulletin alerts via Email: http://h41183.www4.hp.com/signup_alerts.php?jumpid=hpsc_secbulletins Security Bulletin Archive: A list of recently released Security Bulletins is available here: https://h20564.www2.hp.com/portal/site/hpsc/public/kb/secBullArchive/ Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB. 3C = 3COM 3P = 3rd Party Software GN = HP General Software HF = HP Hardware and Firmware MP = MPE/iX MU = Multi-Platform Software NS = NonStop Servers OV = OpenVMS PI = Printing and Imaging PV = ProCurve ST = Storage Software TU = Tru64 UNIX UX = HP-UX Copyright 2013 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.19 (GNU/Linux) iEYEARECAAYFAlKYxSoACgkQ4B86/C0qfVkP6wCfcsKKUHc6tvu+255a4dv0vEsR D8sAnRLUUQBYPkrUpG9X1ImMmt+//VcV =ER+K -----END PGP SIGNATURE-----