Layton Helpbox 4.4.0 Authorisation Bypass Vulnerability by Joseph Sheridan

Summary

Layton Technologies Helpbox product version 4.4.0 is vulnerable to an authorisation bypass vulnerability.

    CVE number: CVE-2012-4975
    Impact: Medium
    Vendor homepage: http://www.laytontechnology.com
    Vendor notified: 10/09/2012
    Vendor response: This product has been replaced by 'ServiceDesk' but fixes may be available with valid support contracts.
    Credit: Joseph Sheridan of ReactionIS

Affected Products

Helpbox 4.4.0

Details

It is possible to access other users' support tickets simply by changing the 'sys_request_id' parameter to an arbitrary value on the editrequestuser.asp page.

Impact

An attacker can login as any user he/she wishes and make arbitrary changes to the application data.

Solution

Layton advise upgrading to their newer 'ServiceDesk' product. However, if you have an active support contract, Layton may be able to provide fixes for you.


About ReactionIS

Reaction Information Security is a leading independent pen test consultancy specialising in delivering the highest quality security testing services including network pen testing and web application security testing. As a CESG CHECK Service Provider we are authorised to carry out penetration testing on classified government networks.