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OTRS Install Dialog Disclosure

OTRS Install Dialog Disclosure
Posted Jun 8, 2017
Authored by Sebastian Auwarter

Due to insufficient checking of privileges, it is possible to access the OTRS Install dialog of an already installed instance, which enables an authenticated attacker to change the database settings, superuser password, mail server settings, log file location and other parameters. Versions affected include OTRS 5.0.x, OTRS 4.0.x, and OTRS 3.3.x.

tags | exploit
advisories | CVE-2017-9324
MD5 | efafc0e41477df3d84615060123f01b0

OTRS Install Dialog Disclosure

Change Mirror Download
Hash: SHA512

Advisory ID: SYSS-2017-018
Product: OTRS
Manufacturer: OTRS
Affected Version(s): OTRS 5.0.x, OTRS 4.0.x, OTRS 3.3.x
Fixed Version(s): OTRS 5.0.20, OTRS 4.0.24, OTRS 3.3.17
Tested Version(s): 5.0.19
Vulnerability Type: Access to Installation Dialog
Risk Level: High
Solution Status: Fixed
Manufacturer Notification: 2017-05-30
Solution Date: 2017-06-06
Public Disclosure: 2017-06-08
CVE Reference: CVE-2017-9324
Author of Advisory: Sebastian Auwarter, SySS GmbH



OTRS is a ticket management system.

The manufacturer describes the product as follows (see [1]):

"OTRS is one of the most flexible web-based ticketing systems used for
Customer Service, Help Desk, IT Service Management. With a fast
implementation and easy customization to your needs it helps you
reducing costs and increasing the efficiency and transparency of your
business communication."

Due to insufficient checking of privileges, it is possible to access
the OTRS Install dialog of an already installed instance, which enables
an authenticated attacker to change the database settings, superuser
password, mail server settings, log file location and other parameters.


Vulnerability Details:

The recommended way to install OTRS is to use the installation dialog
found at http://vulnerablehost/otrs/installer.pl. After successful
installation, OTRS prevents further use of this installer. Any
authenticated user can access the installation functionality of OTRS
by referencing the installer via a crafted url. The URLs that can be
used to access the installer can be one of the following:

* http://vulnerablehost/otrs/index.pl?Action=Installer
* http://vulnerablehost/otrs/index.pl?Action=Installer;Subaction=Intro
* http://vulnerablehost/otrs/index.pl?Action=Installer;Subaction=Start
* http://vulnerablehost/otrs/index.pl?Action=Installer;Subaction=System

At the end of each "installation" step, the user is redirected to the
start page. Therefore, the next step of the installation dialog must be
called directly using the Intro, Start (Database) or System subaction,

By Using the installer tool, an attacker can change a variety of
parameters, including the superuser password, database settings, mail
server settings, log file location and instance ID.


Proof of Concept (PoC):

On a newly installed instance of OTRS, logged in as any valid user,
navigate to index.pl?Action=Installer;Subaction=Start to change the
database parameters or to index.pl?Action=Installer;Subaction=System to
get a superuser password.



This vulnerability is fixed in the latest versions of OTRS, and it is
recommended to upgrade to the latest patch level.

Fixed releases can be found at:



Disclosure Timeline:

2017-05-30: Vulnerability discovered
2017-05-30: Vulnerability reported to manufacturer by project member
2017-06-06: Vulnerability reported to manufacturer via security
2017-06-06: Fix provided by manufacturer
2017-06-06: Vulnerability disclosed by manufacturer
2017-06-08: Public release of the security advisory



[1] Product website for OTRS
[2] SySS Security Advisory SYSS-2017-018
[3] SySS Responsible Disclosure Policy



This security vulnerability was found by Sebastian Auwarter of SySS

E-Mail: sebastian-auwaerter@syss.de
Public Key: https://www.syss.de/fileadmin/dokumente/PGPKeys/Sebastian_Auwaerter.asc
Key Fingerprint: F98C 3E12 6713 19D9 9E2F BE3E E9A3 0D48 E2F0 A8B6



The information provided in this security advisory is provided "as is"
and without warranty of any kind. Details of this security advisory may
be updated in order to provide as accurate information as possible. The
latest version of this security advisory is available on the SySS Web



Creative Commons - Attribution (by) - Version 3.0
URL: http://creativecommons.org/licenses/by/3.0/deed.en

Version: GnuPG v1

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